Clinical Operations Manager
About the role
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- As a manager, you will be expected to create a culture of process improvement with a focus on streamlining processes, adding value to the business and meeting client needs.
- The CRA Manager will interview, evaluate and select new CRA hires, make recommendations for CRA promotions, conduct timely CRA performance reviews and appraisals and ensure clear goals and objectives are set.
- Accompany CRA’s on visits to provide on-site training and implement agreed corrective actions and/or further training as required. You will implement individual development plans, identify and ensure all necessary training is provided and provide coaching and mentoring to assigned CRA’s.
- The successful candidate will be an experienced, organized, highly motivated clinical research professional, from a SCRA/PM background, with a proven track record in CRA Management. Bachelors Degree, or local equivalent, in life sciences, medicine or related discipline.
- A comprehensive knowledge and understanding of ICH-GCP is essential along with excellent communication, interpersonal and time management skills.
- Due to the nature of this position, a driving license will be necessary as travel will be required, domestic and/or international.
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. Learn more about Our Culture at ICON
Day in the life
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BlogsPublish date
03/26/2026
Summary
Why Francis returned to ICON: building a long-term career in clinical research Francis Kayamba is a Clinical Research Associate based in Johannesburg, South Africa. He first joined ICON in February
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