Global Supply Chain Specialist

Global Supply Chain Specialist _ Office/Home based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Job Roles and Responsibilities:

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. 

• Recognize the importance of and create a culture of process improvement with a focus on streamlining our processes and adding value to our business and meeting client needs.

• To ensure processes are carried out within agreed turnaround times and in accordance with documented procedures

• Ensuring ICON labs is compliant with industry and international regulations and procedures as they pertain to the shipping and receiving of materials

• Travel (approximately 10%) domestic and/or international.

• Liaise with stakeholders on issues involving kit supply.

• Review departmental operating issues with departmental leaders.

• Improve the department’s operational performance by introducing new ideas and concepts.

• Maintain oversight of kit production vendor including maintaining performance metrics and making timely recommendations to management.

• Complying with departmental SOPs and making updates as required to meet operational and regulatory requirements.

• To assist in the preparation of relevant documented instructions to ensure investigators fully comprehend the laboratory requirements of the protocol.

• Contact couriers for required collection information based on protocol site lists. Select couriers and provide collection information to Project Management in timely manner.

• Document and research any issues with inbound deliveries or courier invoices/documentation.  Direct issues to relevant couriers or other contacts as required for clarification of the issue.

• Create Proforma / Commercial invoices based on the commodities of a particular shipment, as well as any country or client specifications. Liaise with client’s CRO or Importer regarding shipment notification or assisting their invoice requirements for an Import Permit

• To prepare and ship supplies to sites or other destinations as required

• Maintaining performance metrics and making timely recommendations to senior management if these requirements are not met

• Obtains pricing quotes from carriers on shipments and seeks cost effective methods.

• Attends inter-departmental and CLW risk assessment meetings to provide subject matter expert guidance to Project Managers on import and export regulations related to Kits and Specimen shipments.

• Works with quality assurance teams to investigate and process any quality issues, supporting the implementation of corrective and preventive actions. Supports QA team during sponsor audits providing relevant information to auditors for any Kit supply and Logistics related enquiries

• Auditing of vendor invoices to confirm accuracy in accordance with pricing agreements. Working with ICON finance team to process payments and ensure timely payments to vendors.

• Collaborates with ICON Procurement team to provide operational oversight to contract and pricing negotiations.

• Improving the global departments operational performance by introducing new ideas and concepts, with particular focus on new technologies and innovative solutions to kit supply challenges

• Responsibility for the Kit supply component of the Business Contingency Plan for ICON Central laboratories

• Perform additional responsibilities as requested by management

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply