Investigator Payments Coordinator

Investigator Payments Coordinator - Dublin based (hybrid role)- Must have payment experience and Clinical Trials (CRO) experience

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking an Investigator Payments Coordinator to join our diverse and dynamic team. As an Investigator Payments Coordinator at ICON, you will play a key role in managing and processing payments to clinical trial investigators, ensuring accuracy and timeliness in financial transactions. You will collaborate with internal teams and external partners to support the financial aspects of clinical trials, contributing to smooth operations and effective investigator engagement.

Key Responsibilities

• Own the end-to-end delivery of investigator payments, ensuring payments are processed accurately, compliantly, and within agreed timelines.

• Serve as the primary point of contact for sponsors,investigative sites, and study teams regarding payment-related enquiries, escalations, and issue resolution.

• Collaborate cross-functionally with Contracts, Accounts Payable, Clinical Operations, and other key stakeholders to facilitate seamless payment processing and site support.

• Review clinical trial agreements, budgets, and payment terms to ensure accurate system configuration and execution of payment schedules.

• Validate and approve site invoices, investigating and resolving discrepancies in accordance with contractual agreements and internal procedures.

• Utilise payment systems, reports, and operational tools to manage ongoing payment activities, monitor performance, and drive timely payment execution.

• Maintain accurate financial records and documentation, ensuring compliance with internal controls, regulatory requirements, audit standards, and company policies.

• Proactively identify payment risks, process inefficiencies, and outstanding items, taking appropriate action to minimise delays and enhance the site payment experience.

• Support financial reconciliation activities, reporting requirements, and close-out payment processes throughout the study lifecycle.

• Contribute to continuous process improvement initiatives aimed at enhancing payment accuracy, operational efficiency, and stakeholder satisfaction.

Ideal Candidate Profile

• Bachelor’s degree in Finance, Accounting, Business, or related field

• 2+ years’ experience in clinical trial payments, clinical finance, or financial coordination

• Strong understanding of contracts, budgets, and payment workflows in clinical trials

• Proven ability to manage complex financial scenarios

• Advanced Excel, analytical, and stakeholder management skills

• Strong attention to detail and problem-solving capabilities

• Highly organized with ability to manage multiple priorities

• Team player comfortable with working cross-functionally

• Familiarity with financial and/or clinical systems 

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply