Manager, IT Operations - Office Hybrid in Dublin 18, Leopardstown
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
As an IT Resource Manager in the IT Strategic Vendor Management team at ICON, you will manage all activities related to the engagement, sourcing, and onboarding of IT Contractors into the IT GBS department. The IT Resource Manager will manage the IT Contractor activities from managing the database of contractor details, the sourcing of IT Contractor Statement of Works (SOW) and working with the resource owner to raise the associated PO's in a timely fashion so we always have our contractors engaged on project and operational activities, based in the right locations with the right organisation making sure it is delivering value for ICON.
What You Will Do:
You will manage day-to-day the sourcing on IT Contractors, sourcing the associated SOW, making sure we have raised the required purchase orders and onboarding process. They will also manage the database of IT Contractors within IT GBS.
Key responsibilities include:
- Embracing and contributing to the culture of process improvement, focusing on enhancing efficiency, adding value, and meeting client needs.
- In a managerial role, recognize the significance of cultivating a culture of process improvement with an emphasis on streamlining processes, adding value, and satisfying customer needs.
- Coordinate all activities related to onboarding and managing the IT Contractor engagement and vendor engagement.
Your Profile:
You will have solid IT and vendor engagement experience, with the ability to manage competing priorities.
Required qualifications and experience:
- Bachelor's diploma, degree in a relevant field, or equivalent work experience.
- Proven leadership experience in managing IT projects and teams.
- Demonstrated ability to create and nurture a culture of continuous process improvement and streamlined operations.
- Knowledge of technology trends and the associated skills capabilities required to deliver that capability.
- Willingness to travel as required (approximately 5%)
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
