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Lead Content Steward

  1. Multiple US Locations, Burlington
JR140178
  1. Medical Writing
  2. ICON Strategic Solutions
  3. Remote

About the role

Lead Content Steward- Remote

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Lead Content Steward to join our diverse and dynamic team.

What you will be doing

  • Supporting development of structured content standards and related processes

  • Supporting business SMEs to structure new document types and develop associated library content and information models in the evolving Structured Content Management (SCM) Platform

  • Supporting content analysis and strategy

  • Maintaining library content and document templates; works with guidance from the Content Management (CM) team and business functions to understand business needs for new content and document types

  • Working with the Content Architect to enable new document types and uses in the system 

  • Collaborating with the CM Team Lead to define objectives for content management, library development, and content standards. 

  • Partnering with subject matter experts (SME) in relevant business functions, support teams through the decision-making processes surrounding the evaluation and development of content design and library content, to identify content for standardization and optimization

  • Gain an understanding of content, process and standards related to the development of relevant document types and templates.

  • Establish and manage relationships with key stakeholders and partners at to support contentrelated initiatives.


Your profile

  • Bachelor’s degree or related experience is required

  • 4+ years experience as a medical writer or editor in the pharmaceutical industry or equivalent experience

  • Experience and facility with a variety of software

  • Familiarity with basic concepts of information storage and retrieval

  • Strong attention to detail

  • Demonstrated ability to lead teams and work groups

  • Ability to work independently, takes initiative, and complete tasks and make deadlines

  • Excellent verbal and written communication skills, ability to communicate effectively to multiple levels of the organization with strong negotiation skills

  • Experience in Microsoft Office applications, high level of expertise with MS Word

  • Familiarity with GCP and ICH standards and guidelines 

  • Comprehensive understanding of the pharmaceutical industry (e.g., clinical development, the prescription drug distribution process, etc)

  • Familiarity with a variety of document types used in drug development, such as Clinical Protocols, Clinical Study Reports, Investigator Brochures, submission Documents and others 

  • Experience with document development and the role of different functions in developing documents

  • Previous experience with SCM tools is not required but would be helpful 

  • Demonstrated ability to work across functions, regions and cultures

  • Functional level leadership with the ability to inspire, motivate and drive results

  • Excellent communicator, able to persuasively convey both ideas and data, verbally and in writing

  • Ability to distill complex issues and ideas down to simple comprehensible terms

  • Proven skills as an effective team player who can engender credibility and confidence within and outside the company

  • Lead or support cross functional groups in identifying business requirements to support content modelling and re-use 

  • Embraces and demonstrates a diversity and inclusion mindset and role models these behaviors for the organization

  • Ability to work in a global ecosystem (internal and external) with a high degree of complexity 

Nous recherchons actuellement un Lead Content Steward pour rejoindre notre équipe diversifiée et dynamique.

Vos responsabilités

  • Soutenir le développement des normes de contenu structuré et des processus associés.

  • Accompagner les experts métier (SME) dans la structuration de nouveaux types de documents et le développement du contenu de bibliothèque et des modèles d’information associés dans la plateforme évolutive de gestion de contenu structuré (SCM).

  • Contribuer à l’analyse et à la stratégie de contenu.

  • Maintenir le contenu de la bibliothèque et les modèles de documents ; travailler avec l’équipe de gestion de contenu (CM) et les fonctions métier pour comprendre les besoins en nouveaux contenus et types de documents.

  • Travailler avec l’architecte de contenu pour permettre l’intégration de nouveaux types de documents et leurs usages dans le système.

  • Collaborer avec le responsable de l’équipe CM pour définir les objectifs en matière de gestion de contenu, de développement de la bibliothèque et de normes de contenu.

  • Travailler en partenariat avec des experts métier pertinents afin d’accompagner les équipes dans les processus décisionnels liés à l’évaluation et au développement de la conception de contenu et du contenu de bibliothèque, et identifier le contenu pouvant être standardisé et optimisé.

  • Acquérir une compréhension des contenus, processus et normes liés au développement des types de documents et modèles concernés.

  • Établir et gérer les relations avec les parties prenantes et partenaires clés afin de soutenir les initiatives liées au contenu.

Votre profil

  • Licence (ou expérience équivalente) requise.

  • Minimum de 4 ans d’expérience en tant que rédacteur médical ou éditeur dans l’industrie pharmaceutique, ou expérience équivalente.

  • Expérience avec une variété de logiciels.

  • Familiarité avec les concepts de base du stockage et de la récupération de l’information.

  • Sens aigu du détail.

  • Capacité avérée à diriger des équipes et des groupes de travail.

  • Capacité à travailler de manière autonome, à prendre des initiatives, à accomplir les tâches et à respecter les délais.

  • Excellentes compétences en communication orale et écrite, capacité à communiquer efficacement à différents niveaux de l’organisation, et solides compétences en négociation.

  • Maîtrise des applications Microsoft Office, avec un haut niveau d'expertise sur MS Word.

  • Connaissance des normes et lignes directrices GCP et ICH.

  • Compréhension approfondie de l’industrie pharmaceutique (par ex. développement clinique, processus de distribution des médicaments, etc.).

  • Familiarité avec divers types de documents utilisés dans le développement de médicaments, tels que les protocoles cliniques, rapports d’étude clinique, brochures investigateur, documents de soumission, etc.

  • Expérience dans le développement de documents et connaissance du rôle des différentes fonctions dans ce processus.

  • Une expérience préalable avec les outils SCM n’est pas requise mais serait un atout.

  • Capacité démontrée à travailler avec des équipes et parties prenantes de différentes fonctions, régions et cultures.

  • Leadership fonctionnel avec aptitude à inspirer, motiver et obtenir des résultats.

  • Excellentes compétences en communication, capable de transmettre des idées et des données de manière persuasive, à l’oral comme à l’écrit.

  • Capacité à simplifier des idées ou problèmes complexes en concepts clairs et compréhensibles.

  • Solides compétences de travail en équipe, capable d’instaurer crédibilité et confiance au sein et en dehors de l’entreprise.

  • Diriger ou soutenir des groupes transverses dans l’identification des besoins métier pour soutenir la modélisation et la réutilisation du contenu.

  • Adopter et démontrer un état d’esprit orienté diversité et inclusion, et servir de modèle dans ces comportements pour l’organisation.

  • Capacité à travailler dans un écosystème global (interne et externe) présentant un haut niveau de complexité.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs.
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
  • Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

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