Manager, IT Operations

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.  

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.  

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well. 

The Opportunity 

Symphony Health, part of the ICON plc family, is a team of curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients -- life science manufacturers, payers, and providers -- have today, as well as those they’ll have tomorrow. Together, we can help patients get the right drugs at the right times 

Essential duties and Responsibilities:  

• 24x7 support for applications built on Oracle/UNIX, Cloudera, DMX, Informatica platforms.  

• Responsible to monitor daily, weekly and monthly production scheduled jobs using Autosys.   

• Work with respective teams in case of job failures or delays in processing and communicate the same to internal/external clients on a timely manner.  

• Responsible for building scalable, cost-effective, and robust strategies in support of the overall achievement of corporate, business, and department goals.  

• Responsible for implementation, integration, testing, validation, documentation, review, maintenance, and accessibility of resources which enable effective and reliable data analytics, data visualization, and business intelligence.  

• Troubleshoots and fixes issues in Oracle PL/SQL, Unix/ Linux.  

• Investigate and fixes issues related in Hadoop Ecosystem Cloudera CDP (Preferred), HiveSQL, Impala, Apache Spark (PySpark) with complex logics and deliver the data to client within agreed amount of time to meet the service level agreement.   

• Performance tune the SQL/ Hadoop loads with both batch and near real-time data movements to ensure timely delivery.   

• Monitoring and troubleshooting issues with the data loads to S3, Athena databases in the Cloud.   

• Solves any issues with the performance and functionality on all the production applications.   

• Ensures daily deliverables complete in time for clients and monitors schedules that involves adjusting the priority of the jobs, usage of space, memory, and resources.   

• Provides optimal solutions through understanding of the Enterprise Data warehouse (EDW).   

• Resolving production issues and effectively communicates with stakeholders with root cause analysis, actions taken, required changes, or new requirements and mitigation plan.  

• Automates any repeated manual process using Autosys scheduler and Unix/ Linux.  

• Discuss all production support aspects with the offshore/ onshore team and provide status updates to management.  

• Mandatory Skills: 

Solid experience in Development and Enhancement.

Heavy experience in PLSQL, UNIX, Hadoop and AWS Knowledge 

Willing to do People Management/ Team Management. 

• 7+ Years of work experience in IT industry including 2 years in IT Production Support  

• Work with onshore, offshore outsourced vendor to an SLA and execution of critical situations.  

• Experience in working with development teams, production control, job scheduler (Autosys) and coordinating with multiple departments within the organization  

• 24x7 Support environment.  

• 7+ Years of experience in Oracle PL/SQL, UNIX / LINUX/ Python Scripting.  

• 2+ years of experience in Hadoop Ecosystem Hive, Impala, Pyspark. (Cloudera – CDP Preferred).  

• 2+ years of experience in scheduling Autosys jobs.  

• Knowledge in cloud platform/ tools (S3, Athena) concepts and trends. AWS preferred.  

• Experience with software Engineering best practices, including but not limited to version control (GitHub – Preferred)  

• Strong customer service skills.  

• Excellent interpersonal, written and oral communication skills.  

• Expert troubleshooting skills.  

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.