Network Services Engineer I - Ireland, Dublin Hybrid: Office/Remote
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Network Services Engineer I to join our diverse and dynamic team. As a Network Services Engineer, you will ensure and lead the stability, integrity, and efficient operation of IT Infrastructure and components and related technologies in support of core organizational functions.
What You Will Be Doing:: Make recommendations to the Systems Engineering team in relation to resolving on-going problems within the ICON Global network. Partner with Service owners and Applications Support teams globally to call out issues related to Network and Unified Communications infrastructure. New projects – be a representative for new initiatives that involve technical discussions & work closely with the Infrastructure architecture team to ensure standards are adhered to across the organization. Prioritize and respond to Service Desk tickets as appropriate. Provide timely response to partner concerns in accordance with service level agreements (SLAs); act as technical partner concern and resource to junior team members. Research software and systems products and technologies to justify recommendations and support purchasing efforts. Participate in key process improvements as they relate to the core infrastructure services environment. Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of corporate servers to meet business requirements. Provide off hours support through the use of a rotating on call procedure Work closely with all Operations teams globally to solve and remediate issues in a timely manner. Special projects as assigned.
Your Profile::: Degree in IT. 2-3 years’ experience within a similar role in a fast paced environment. Working knowledge of various networking technologies including items such as: TCP/IP, LAN/WAN systems, telephony protocols and VPN technologies.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
