Program Manager, Labs

Program Manager, Labs- Blue Bell PA or Farmingdale NY- Hybrid

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Program Manager, Labs – Blue Bell PA, Farmingdale NY- Hybrid. 

  Assist the team of PMs in issue resolution / escalation during the lifetime of all trials 
• Understand your Project Managers’ performance  and assist them where possible or escalate to their line manager if problems persist
• Review client satisfaction survey responses and work with PMs to improve results
• Review quarterly MCC metrics if applicable
• Have oversight of project budgets within the program to ensure projects are running within budget
• Perform client audit preparation e.g., PM presentation and readiness, oversee the preparation of relevant documents for any audits related to your client/program
• Ensure operational updates are implemented in a timely manner for applicable studies within

Leadership:
• Motivate and leads across internal departments with little or no formal authority
• Create and maintain Program specific standards if applicable
• Develop and coach team members
• Conduct One to One meetings with the PMs managing studies in the Program
• Escalate issues to the Director of Project Management in a timely manner
• Apply knowledge of relationships within the organization to ensure successful projects and positive interactions
• Challenge others to develop as leaders while serving as a role model and mentor 
• Inspire team members to attain goals and pursue excellence
• Look for trends across the studies in your Program(s) and suggest changes to processes / behaviors based on these trends
• Lead or participate in initiatives related to the development of departmental continuous improvement initiatives as it relates to standards, training and quality 
• Lead the process to document lessons learned and resultant recommendations for the projects within the Program
• Identify resource requirements and request additional resource as required 
• Recognize good performance publicly
• Do not tolerate poor performance or behavior

Communication:
•Facilitate effective communication among all project-related parties 
•  Effectively communicate information, both oral and written, in a manner that is clear, concise and understandable 
• Hold regular status meetings with project team both internal and external 
• Understand how to communicate difficult/sensitive information tactfully 
• Drive discussions on resolution of project/program issues; critically evaluate root cause and develop options for resolution; effectively communicate recommendation for resolution to stakeholders
• Demonstrate conflict resolution capabilities: exhibit solution seeking behaviors and promote team building.

Teamwork:
• Manage roles and responsibilities within the project teams, ensuring that each team member understands requirements for project and program deliverables 
• Mitigate team conflict and communication problems. Works to ensure that all team members are aware of pending deliverables and assignments; the required resources are secured to complete deliverables on-time; provide options of resolution as problems/issues arise which could impact the cost, timelines, and/or quality of the deliverables. 

Quality:
• Maintain confidentiality of management information as appropriate.
• Ensure project documents are complete, current, and stored appropriately. 
• Write Trackwise/Incident responses for issues that originate in your program

Other duties:
• Work closely with line managers of PMs to suggest ways of improving Client satisfaction scores 
• In the spirit of continuous improvement, suggest modifications to metrics, processes, procedures, policies, etc. as you see fit, with the goal of improving quality or efficiency
• Provide regular feedback to senior management on progress with role activities and deliverables 
• Lead and / or participate in departmental / inter-departmental projects and groups e.g. superuser committee or blinding committee
• Other duties as assigned by Directors of Project Management.

Your profile

• Bachelor's degree in a relevant field such as life sciences or healthcare.

• Previous experience in project management within a laboratory or clinical research setting.

• Strong communication and interpersonal skills, with the ability to represent the company at sponsor meetings.

• Ability to manage multiple studies concurrently while ensuring adherence to regulatory standards and guidelines.
• Detail-oriented with strong organizational skills to effectively manage study documentation and timelines

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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