RPA Business Analyst

RPA Business Analyst

Location: Dublin 18

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry! Are you one of them?

At ICON, we have an incredible opportunity for an expert RPA Business Analyst to join the team in our Global HQ in Dublin 18.

The Role

• Proactively communicate and collaborate with all stakeholders to elicit and analyse requirements, reconcile conflicts, deconstruct high-level information, abstract low-level information and deliver the appropriate system delivery lifecycle artefacts.
• Develop business analysis communication and requirements management plans, participate in and potentially lead scrum (or other methodology) planning meetings and work with project managers to define the business analysis tasks for a project.
• Assess capability gaps, identify relationships and dependencies between new and existing systems and evaluate proposed solutions against enterprise architecture principles and objectives.
• Act as a liaison and negotiator between the business community and the IT organisation, continually seeking opportunities to increase customer satisfaction, deepen client relationships and manage client expectations effectively.
• Work with developers, analysts and consultants during the development and implementation phases to ensure that acceptability criteria are being met and to manage scope creep and change requests.
• Review and evaluate delivered solutions to assess whether expected benefits are being achieved.
• Act as coach, mentor and advisor to less experienced business analysts, and assist with the training and orientation of less experienced business analysts and project team members.
• Successfully engage in multiple initiatives simultaneously.
• Monitor and be aware of trends in technology and business practice in the pharmaceutical industry, and provide advice and recommendations on emerging IT trends.
• Produce innovations for continuous improvement, and facilitate its implementation.
• Undertake other reasonably related duties as may be assigned from time to time.

What you need

• Degree qualified
• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Very good organisational skills, logical and efficient thinking and strong attention to detail.
• Excellent verbal and written communication skills, and the ability to interact professionally with a diverse group of stakeholders, including senior executives, managers and subject matter experts.
• Ability to work in a fast-paced, deadline-oriented environment, effectively prioritise and execute tasks while under pressure and work independently with minimal direction and guidance from project leads, consultant staff and managers.
• Adept at using negotiation, facilitation and presentation techniques to build consensus, and skilled at communicating difficult and sensitive information tactfully.
• Experience supporting large projects and concurrent projects.
• Excellent teammate with the ability to influence business decisions.
• Good practical knowledge of data manipulation for use in report software, spreadsheets, graphs and flow charts.
• Good knowledge of the Microsoft Office suite, including Visio.
• Well-developed process flow designing skills.
• Knowledge of project management methodologies and tools, particularly Agile Scrum.
• Some understanding of application programming and database and system design.

Why join us?

Other than working with an outstanding team of ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

Ongoing development is vital to us, and as a Senior Business Analyst, you will have the opportunity to progress your career, with the potential to move into other related areas to improve your skillset. Our benefits package is competitive, our scope is international and we sincerely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/colour/religion/sex/sexual orientation/gender identity/disability/vet/national origin