Site Management Associate I

Mexico City. Hybrid.

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a SMA I at ICON, you will support the management of clinical trial sites by assisting with site monitoring activities, ensuring compliance with study protocols, and maintain high standards of operational efficiency.

What You Will Do:

Your role will involve delivering clinical research work to a high standard, working closely with your team and stakeholders.

Key responsibilities include:

• Responsible for tracking and processing vendor and site payments timely
• Responsible for shipment of study supplies which may include study device shipment and ensures that supplies are adequate for investigator sites
• As instructed, periodically review the Trial Master File (TMFs) to ensure accuracy and completeness
• Assists, as directed, with review of regulatory documents from study sites; ensures completeness and accuracy
• Supports CRAs with maintaining tracking information for study activities
• Act as a central contact for the clinical team for designated project communications, correspondence, training, and associated documentation
• Handles, distributes, files and archives clinical documentation and reports
• Responsible for updating study wide distribution and contact lists
• Assists, as directed, with taking and issuing meeting agendas and minutes for designated clinical team meetings
• Helps prepare Study Coordinator and Investigator Meetings, as needed
• Completes assigned responsibilities in an accurate and timely manner and may support multiple studies
• Performs administrative tasks to support team members with clinical trial execution, as needed
• All work must adhere to ICH Good Clinical Practice (GCP) guidelines and comply with the company’s Standard Operating Procedures
• Other duties as assigned.

Your Profile:

You will bring relevant clinical research experience, along with the following qualifications and skills.

Required qualifications and experience:

• Bachelor's degree in a relevant field such as life sciences, healthcare administration, or clinical research.
• 2+ years of experience in clinical research, start up activities, site management, or related administrative roles is preferred but not mandatory.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with the ability to work collaboratively within a team environment.
• Availability to work in a hybrid environment, including attendance at the office a couple of times per week.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply