JUMP TO CONTENT

Hyeyoung returns to ICON

Posting date: 15/11/2023
Author: Inside ICON

Having departed ICON in 2017 as a Clinical Research Associate, Hyeyoung Cho returned in 2022 as a Clinical Operations Manager. In this blog, Hyeyoung shares more about her career at ICON.

Tell us about your role at ICON

I'm a Clinical Operations Manager for one of the FSP programs at ICON. Transitioning into a line manager role presented a fresh challenge as I lacked prior experience in this area which initially posed difficulties. I'm responsible for ensuring not only the retention and quality of work of my direct reports, but also maintaining close communication with our client. Fortunately, my fellow operations managers were extremely supportive, offering valuable advice and sharing their experiences. Their guidance has been instrumental in helping me adapt to my new role effectively.

What initially drew you to ICON when you first joined the company?

ICON's extensive client base, which includes the top world leading pharmaceutical and biotech companies, I initially joined ICON as a Clinical Research Associate in 2014 and I knew I would have more opportunities to participate in diverse clinical trials across various therapeutic areas.


What do you believe sets ICON apart from other companies in the industry and makes it a great place to work?

ICON is a leading global CRO that has consistently demonstrated a commitment to continuous improvement. With its expanding opportunities and strong focus on job security and career development, ICON is an excellent place to build a rewarding career.

How does ICON's mission and values align with your personal and professional goals?


Collaboration, which is one of ICON's values, aligns perfectly with my goals. Open and detailed communication is essential for ensuring the quality of my direct reports' work and for identifying opportunities to help them develop their careers and chart their future paths. To successfully collaborate with my team members and embark on a shared journey, collaboration must be built on a foundation of trust.

Are there any mentors or colleagues at ICON who have had a significant impact on your career growth, both during your first tenure and upon your return?

My current manager has been an invaluable mentor to me. Transitioning into a line management role presented a unique set of challenges, as I had no prior experience in this capacity. The strategies required to achieve my goals, lead my team effectively, and communicate with stakeholders were vastly different from my previous role. Despite these challenges, my manager has consistently demonstrated unwavering trust and encouragement, providing me with sage advice whenever I sought her guidance. Her support has instilled in me the confidence to pursue continuous improvement as a manager, even in the face of potential hurdles.

How do you see the future of your career at ICON, and what are your aspirations within the organization? 


As an aspiring junior manager, I am eager to embark on a career trajectory that leads to a senior management position at ICON. I firmly believe that ICON is an exceptional workplace, fostering a culture of mentorship and knowledge sharing among its capable managers. I am confident that by immersing myself in the diverse experiences that ICON offers, I will gain valuable insights and skills that will enable me to excel in my professional growth.

What advice would you give to someone who is considering a return to ICON after leaving the company?

ICON remains a vibrant organization with a wealth of opportunities waiting to be explored. You will be welcomed back with open arms, and your past experiences at ICON will serve as a springboard for further success.

If you're interested in exploring a career at ICON, visit our current openings today.

List #1

Related jobs at ICON

CLINICAL TEAM OPERATIONS LEADERSHIP - BASE

Salary

Location

US, Blue Bell (ICON)

Location

Montreal

Blue Bell

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Project Management

Job Type

Permanent

Description

We are currently seeking a Program Manager to join our diverse and dynamic team. As a Program Manager at ICON, you will play a key role in leading and managing complex projects and programs across var

Reference

JR138093

Expiry date

01/01/0001

Brandon Pupek

Author

Brandon Pupek
Read more Shortlist Save this role
CLINICAL TEAM OPERATIONS LEADERSHIP - BASE

Salary

Location

US, Blue Bell (ICON)

Location

Montreal

Blue Bell

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Project Management

Job Type

Permanent

Description

We are currently seeking a Program Manager to join our diverse and dynamic team. As a Program Manager at ICON, you will play a key role in leading and managing complex projects and programs across var

Reference

JR138091

Expiry date

01/01/0001

Brandon Pupek

Author

Brandon Pupek
Read more Shortlist Save this role
Clinical Site Associate

Salary

Location

Mexico, Mexico City

Department

Clinical Monitoring

Location

Mexico City

Remote Working

Office or Home

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

We are currently seeking a Clinical Site Associate to join our diverse and dynamic team. As an CSA at ICON, you will play a pivotal role in supporting the execution and management of clinical trials,

Reference

JR139034

Expiry date

01/01/0001

Olivia Molina

Author

Olivia Molina
Read more Shortlist Save this role
Clinical Trial Associate

Salary

Location

Canada, Burlington

Location

Multiple US Locations

Burlington

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

We are currently seeking a Senior Site Management Associate to join our diverse and dynamic team. As a Senior Site Management Associate at ICON, you will play a critical role in overseeing site manage

Reference

JR138595

Expiry date

01/01/0001

Brandon Pupek

Author

Brandon Pupek
Read more Shortlist Save this role
View all
List #1

Related stories

Female portrait
A Career in Patient Safety: Karina's Journey at ICON

Teaser label

Our People

Content type

Blogs

Publish date

11/14/2025

Summary

Karina Espinoza's Journey at ICON Karina Espinoza's career in pharmacovigilance didn't begin with a grand plan. It started with a practical problem during her final year of a PhD in epidemiology, a

Teaser label

Explore a pharmacovigilance career at ICON through Karina Espinoza's story.

Read more
Headshot of female
How Patient Impact Shapes Clinical Operations

Teaser label

Our People

Content type

Blogs

Publish date

11/13/2025

Summary

A Career Built on Patient Impact: Victoria DeVeaugh Geiss's Journey at ICON Victoria DeVeaugh Geiss has spent more than two decades in clinical research, and one thing has stayed constant throughout

Teaser label

Victoria DeVeaugh Geiss shares insights from 20+ years in the industry and why patients remain at the heart of her work.

Read more
Two medics at ICON clinical research clinic
The Strategic Role of Site Selection and Activation in Clinical Trials

Teaser label

Industry

Content type

Blogs

Publish date

10/28/2025

Summary

Precision at the Outset: The Strategic Role of Site Selection and Activation in Clinical Trials The success of any clinical trial begins well before the first patient is enrolled. Behind every sit

Teaser label

Explore the critical role of site selection and activation in clinical trials.

Read more
View all
List #1

Recently viewed jobs

View Jobs

Browse popular job categories below or search all jobs above