Hyeyoung returns to ICON
Having departed ICON in 2017 as a Clinical Research Associate, Hyeyoung Cho returned in 2022 as a Clinical Operations Manager. In this blog, Hyeyoung shares more about her career at ICON.
Tell us about your role at ICON
I'm a Clinical Operations Manager for one of the FSP programs at ICON. Transitioning into a line manager role presented a fresh challenge as I lacked prior experience in this area which initially posed difficulties. I'm responsible for ensuring not only the retention and quality of work of my direct reports, but also maintaining close communication with our client. Fortunately, my fellow operations managers were extremely supportive, offering valuable advice and sharing their experiences. Their guidance has been instrumental in helping me adapt to my new role effectively.
What initially drew you to ICON when you first joined the company?
ICON's extensive client base, which includes the top world leading pharmaceutical and biotech companies, I initially joined ICON as a Clinical Research Associate in 2014 and I knew I would have more opportunities to participate in diverse clinical trials across various therapeutic areas.
What do you believe sets ICON apart from other companies in the industry and makes it a great place to work?
ICON is a leading global CRO that has consistently demonstrated a commitment to continuous improvement. With its expanding opportunities and strong focus on job security and career development, ICON is an excellent place to build a rewarding career.
How does ICON's mission and values align with your personal and professional goals?
Collaboration, which is one of ICON's values, aligns perfectly with my goals. Open and detailed communication is essential for ensuring the quality of my direct reports' work and for identifying opportunities to help them develop their careers and chart their future paths. To successfully collaborate with my team members and embark on a shared journey, collaboration must be built on a foundation of trust.
Collaboration, which is one of ICON's values, aligns perfectly with my goals. Open and detailed communication is essential for ensuring the quality of my direct reports' work and for identifying opportunities to help them develop their careers and chart their future paths. To successfully collaborate with my team members and embark on a shared journey, collaboration must be built on a foundation of trust.
Are there any mentors or colleagues at ICON who have had a significant impact on your career growth, both during your first tenure and upon your return?
My current manager has been an invaluable mentor to me. Transitioning into a line management role presented a unique set of challenges, as I had no prior experience in this capacity. The strategies required to achieve my goals, lead my team effectively, and communicate with stakeholders were vastly different from my previous role. Despite these challenges, my manager has consistently demonstrated unwavering trust and encouragement, providing me with sage advice whenever I sought her guidance. Her support has instilled in me the confidence to pursue continuous improvement as a manager, even in the face of potential hurdles.
How do you see the future of your career at ICON, and what are your aspirations within the organization?
As an aspiring junior manager, I am eager to embark on a career trajectory that leads to a senior management position at ICON. I firmly believe that ICON is an exceptional workplace, fostering a culture of mentorship and knowledge sharing among its capable managers. I am confident that by immersing myself in the diverse experiences that ICON offers, I will gain valuable insights and skills that will enable me to excel in my professional growth.
As an aspiring junior manager, I am eager to embark on a career trajectory that leads to a senior management position at ICON. I firmly believe that ICON is an exceptional workplace, fostering a culture of mentorship and knowledge sharing among its capable managers. I am confident that by immersing myself in the diverse experiences that ICON offers, I will gain valuable insights and skills that will enable me to excel in my professional growth.
What advice would you give to someone who is considering a return to ICON after leaving the company?
ICON remains a vibrant organization with a wealth of opportunities waiting to be explored. You will be welcomed back with open arms, and your past experiences at ICON will serve as a springboard for further success.
Sign up for post alerts
ICON & You
The potential of together.
Careers that improve the lives of patients, our clients and each other. Are you ready to make a difference?
View jobsRelated jobs at ICON
Salary
Location
US, Lenexa KCIB (PRA)
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
Lenexa
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Program Management
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR139429
Expiry date
01/01/0001
Author
Hanna PitcairnAuthor
Hanna PitcairnSalary
Location
US, Lenexa KCIB (PRA)
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
Lenexa
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Research and Development
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR139132
Expiry date
01/01/0001
Author
Hanna PitcairnAuthor
Hanna PitcairnSalary
Location
US, New York, NY, Rochester
Department
Full Service - Development & Commercialisation Solutions
Location
Rochester
Remote Working
Office or Home
Business Area
ICON Full Service & Corporate Support
Job Categories
Imaging Specialist
Job Type
Permanent
Description
Are you a qualified Radiographer with Echo Tech experience, looking for an exciting opportunity to work with a Clinical Trial environment?Are you looking for a role that will combine your extensive Ec
Reference
JR138033
Expiry date
01/01/0001
Author
Lauren BerrettaAuthor
Lauren BerrettaSalary
Location
Brazil, Sao Paulo
Location
Sao Paulo
Remote Working
Office or Home
Business Area
ICON Full Service & Corporate Support
Job Categories
Physician
Job Type
Permanent
Description
Clinical Research Physician - Sao Paulo - Homebased roleICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research
Reference
JR140443
Expiry date
01/01/0001
Author
Ana LuciaAuthor
Ana LuciaRelated stories
Teaser label
Our PeopleContent type
BlogsPublish date
12/10/2025
Summary
Zhong Yao's Journey at ICON Plc in China Zhong Yao's career in clinical research spans over two decades, with leadership roles across major CROs and a commitment to advancing healthcare in China.
Teaser label
IndustryContent type
BlogsPublish date
12/01/2025
Summary
How Data Moves Through a Clinical Trial Clinical research depends on one essential element: trustworthy data. Every safety decision, every statistical conclusion and every regulatory submission i
Teaser label
IndustryContent type
BlogsPublish date
11/28/2025
Summary
Quality and Compliance for New Entrants: A Plain Language Guide Quality and compliance can feel like dense subjects when you are entering clinical research for the first time. Many job
Recently viewed jobs
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. Learn more about Our Culture at ICON