Interviewing at ICON

Applying for a new role can feel uncertain, particularly when recruitment processes use digital tools or assessments that may be unfamiliar. At ICON, we want candidates to feel informed, respected and supported throughout the hiring journey. This guide explains how interviewing at ICON works, why certain tools are used and what candidates can expect at each stage. Our aim is to remove uncertainty, build trust and ensure the experience feels transparent and fair.

Clinical research is a regulated, complex industry where consistency and fairness matter. Structured interviewing helps ensure that candidates are assessed against the same criteria, regardless of location, background or interview format. This approach helps reduce unconscious bias by focusing on role relevant skills and experience.

For entry to mid senior level roles, ICON may use on demand video interviews as part of the early stages of the process. These are one way, pre recorded interviews where candidates respond to structured questions using video. There is no interviewer present during the recording.

For some specialist roles, ICON may use agile assessments as part of the recruitment process. These are fast, game based evaluations designed to explore specific skills such as problem solving, decision making or attention to detail. They are used selectively and only where relevant to the role.

Live video interviews are used for all other interview stages and roles. These interviews are conducted by ICON recruiters and/or hiring managers and provide an opportunity for two way conversation. Candidates can ask questions, explore the role in more detail and gain insight into the team and organisation.

A key principle of ICON’s hiring approach is that people make hiring decisions. Digital tools, including video interviews and assessments, provide additional information and flexibility, but they do not replace human judgement.

ICON aims to communicate clearly at each stage of the recruitment process. Candidates are informed about what to expect, what is required of them and how each stage fits into the overall journey. Where digital tools are used, instructions and support are provided to help candidates feel comfortable and prepared.

Interviewing at ICON is designed to balance fairness, flexibility and human connection. Structured interviews support consistency. Digital tools provide convenience and insight. Human recruiters and hiring managers bring judgement, context and accountability.