Veronica's Journey Back to ICON
Career Journey into Clinical Research
Verónica Monserrat Contreras Zuñiga's path into clinical data was not a straight line. It started in quality control, moved through coordination roles, took a detour outside ICON, and eventually circled back to where she felt she belonged.
As a Senior Clinical Data Coordinator, Verónica now brings a broader perspective, sharper skills, and a clear sense of what she wants from her career. We sat down with her to hear the full story.
Building a Foundation in Quality
Verónica's career began in quality-focused roles, where she developed a feel for compliance, data accuracy, and the detail-oriented mindset that clinical research demands.
"I gained a strong foundation in compliance, data accuracy, and process-driven work. Over time, my exposure to clinical trials and cross-functional teams sparked my interest in the data and operational side of clinical research." When the opportunity came to move into clinical data and operations, she was ready. The skills translated more directly than she expected. "Attention to detail, critical thinking, and a strong understanding of quality standards are skills that translate very well into clinical data and operations. What truly helped me was my willingness to learn, take on new challenges, and actively seek opportunities where I could expand my technical knowledge."Arriving at ICON
Verónica first joined ICON in 2022 as a Clinical Data Coordinator. Her work centred on data cleaning, query management, EDC systems, and close collaboration with cross-functional teams.
"It was a very hands-on role that allowed me to build a solid understanding of clinical data processes within a global CRO environment." The experience extended well beyond the technical. She left her first stint at ICON with a sharper professional identity. "I learned the importance of collaboration, effective communication, and accountability. ICON helped me develop a professional mindset focused on continuous improvement and ownership of my work."Stepping Away to Grow
After a period at ICON, Verónica chose to explore an opportunity elsewhere. The motivation was clear-eyed: she wanted to push herself further and test what she was capable of in a different setting.
"I felt ready to challenge myself further and gain additional experience that would help me grow both technically and professionally." The time away proved genuinely formative. She gained hands-on experience in database testing, built a system from scratch, successfully archived two databases, and deepened her stakeholder communication skills through regular sponsor engagement. "It became a key part of my daily responsibilities, and it significantly strengthened my confidence in working with stakeholders at that level."The Decision to Return
After almost three years, Verónica returned to ICON as a Senior Clinical Data Coordinator. The decision was not complicated.
"Returning to ICON truly felt like coming back home. I value ICON's culture, structure, and opportunities for growth, and I knew this was the right place to apply everything I had learned while continuing to develop professionally." Her new role reflects how much has changed. Greater seniority, more complex challenges, and stronger expectations came with the title. "I now have more ownership and more opportunities to demonstrate the experience I have acquired. The role allows me to apply new knowledge, propose process improvements, and actively contribute to efficiency and quality across studies."A Broader Perspective
Stepping outside ICON and returning did something harder to quantify than adding technical skills. It gave Verónica a clearer sense of how she works best.
"My experience outside ICON has given me a broader perspective and more confidence in my abilities. I approach my work with a stronger sense of ownership, improved communication skills, and a more solution-oriented mindset."Senior Clinical Data Coordinator: What's Different Now
Veronica's current role comes with greater seniority, increased responsibilities, and more complex challenges. She now has more ownership, higher expectations, and more opportunities to demonstrate the experience she has acquired. The role allows me her apply new knowledge, propose process improvements, and actively contribute to efficiency and quality across studies.
Advice for Those Starting Out
For anyone considering a career in clinical data, Verónica's message is straightforward.
"Stay curious, be proactive, and never underestimate the value of a strong foundation in quality and compliance. Clinical data is a field where attention to detail, communication, and continuous learning are essential. Being open to challenges, asking questions, and building confidence over time will make a big difference in long-term growth."Career Opportunities in Clinical Data
Interested in exploring where a career in Clinical Data at ICON can lead? View our current job openings today.
Sign up for post alerts
ICON & You
The potential of together.
Careers that improve the lives of patients, our clients and each other. Are you ready to make a difference?
View jobsRelated jobs at ICON
Salary
Location
US, Blue Bell (ICON)
Location
Blue Bell
Remote Working
Remote
Business Area
ICON Strategic Solutions (FSP)
Job Categories
Engineering
Job Type
Permanent
Description
As a Senior Data Scientist at ICON Plc, you will leverage advanced analytical techniques and machine learning models to derive actionable insights from complex data sets.What You Will Do:Your experien
Reference
JR154541
Expiry date
01/01/0001
Author
Jamie PruittAuthor
Jamie PruittSalary
Location
UK, Reading
Location
Reading
Remote Working
Remote or Office
Business Area
ICON Strategic Solutions (FSP)
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
Job title - Clinical Research Associate (18 months' CRA experience required)Location - must be based in the UK Fully sponsor dedicatedAs a Senior CRA at ICON Plc, you will oversee and manage clinical
Reference
JR150795
Expiry date
01/01/0001
Author
Amani YousefAuthor
Amani YousefSalary
Location
US, Blue Bell (ICON)
Location
Blue Bell
Remote Working
Remote
Business Area
ICON Strategic Solutions (FSP)
Job Categories
Clinical Operations Management
Job Type
Permanent
Description
The Senior Director, Clinical Operations is a senior leadership position responsible for the strategic planning, tactical execution, and day-to-day management of clinical investigations involving huma
Reference
JR154038
Expiry date
01/01/0001
Author
Monica HawkinsAuthor
Monica HawkinsSalary
Location
US, Blue Bell (ICON)
Location
Blue Bell
Remote Working
Remote
Business Area
ICON Strategic Solutions (FSP)
Job Categories
Scientist
Job Type
Permanent
Description
We are currently seeking a Clinical Scientist to join our diverse and dynamic team. As a Clinical Scientist at ICON, you will play a critical role in designing and conducting clinical studies that adv
Reference
JR153514
Expiry date
01/01/0001
Author
Melissa BennerAuthor
Melissa BennerRelated stories
Teaser label
Our PeopleContent type
BlogsPublish date
06/10/2026
Summary
Why I Still Recommend the CTA Role After More Than 10 Years in Clinical Research Clinical Operations Manager Yordan Zahariev reflects on career growth, leadership and the opportunities a CTA role
Teaser label
Our PeopleContent type
BlogsPublish date
06/04/2026
Summary
After more than 20 years at ICON, Carolina Boari has witnessed the organisation's growth across Latin America while building a successful career of her own. Today, as Executive Director of Clini
Teaser label
Our PeopleContent type
BlogsPublish date
05/26/2026
Summary
From Data Management to Leadership For Sajna Basant, a career in Biometrics has always been about more than data. “Data is not just numbers,” she explains. “It represents real people, their health
Recently viewed jobs
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. Learn more about Our Culture at ICON