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Account Manager

North Wales
Reference: JR073737

(Senior) Account Manager, Global Medical Communications

Flexible location office or homebased across USA

At ICON, it's our people set us apart.

What an exciting time to join ICONplc! What a 2020 we have had: acknowledged as an Employer of Choice by Women in Clinical Research and our reputation as a leading CRO in the vaccines clinical trial space has seen us play a significant role in the current CV19 pandemic along with being voted one of the best global CROs.

ICON Global Medical Communications (GMC) combines strategic consulting with delivery of innovative, insightful, and impactful tactics to optimise communication of your product's clinical value to a variety of external stakeholders.

We aim to be the best strategic medical communications company and scientific content partner in the world. We have committed ourselves to achieving this mission by leading the industry in quality, service, and innovation…Would you like to join our team?

We are looking for passionate, resilient, and inspiring individuals to join our team. As the (Senior) Account Manager, Global Medical Communications, you are a member of the GMC leadership team, will lead the Senior Project Lead team, develop your team's project management and client interfacing skills and help your team build their client strategy capabilities. In your role you are expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. In addition, on occasions you will interact with our clients with your team. This role provides critical subject matter expertise in publications and medical communications to internal teams or clients directly to assure delivery excellence.

The role:

  • Responsible for assigned team resource assignment of accounts
  • Responsible for performance management of assigned team reports / staff
  • Partnership / collaboration with Manager Project Management in the management of project management resource, training and performance
  • Collaborate with Client Engagement Directors and Account Managers to develop plans and support resourcing for new accounts
  • Collaborates across ACC to support sharing of best practice, training, resource, cross-functional projects in support of an integrated delivery model

To perform (Senior) Account Manager, Global Medical Communications role successfully, you will have a blend of the skills and knowledge outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • At least six years of senior client services management of publications and medical communications experience
  • Experience mentoring, training and/or supervising assigned team, as appropriate
  • Manages assigned team responsible to ensure all work is completed compliantly according to SOP's (Client, and ICON) as well as industry standards
  • Demonstrates resourcefulness; promotes the development of new ideas and solutions.
  • Anticipates problems before they occur and seeks solutions (risk mitigation).
  • Responsible for participation in the development and execution of new processes
  • Experience utilizing client's database and project management tools e.g. Veeva Vault, DataVision, PubsHub, PubsStrat, and Microsoft programs e.g. MicroSoft Office
  • Bachelors' Degree
  • 6 to 9 years relevant experience

Why join us?

Ongoing development is vital to us, and as (Senior) Account Manager, Global Medical Communications, you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment. EOE race/color/religion/sex/sexual orientation/gender identity/disability/vet/national origin



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