Account Manager, PCS

Account Manager, PCS, China

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As an Account Manager, Patient Centred Solutions (PCS) at ICON, you will manage client relationships, coordinating the development of compelling proposals.

What You Will Do:

You will manage day-to-day account management and client services activities, supporting your team to deliver quality outcomes.

Key responsibilities include:

• Managing a portfolio of active clients, including client communications, outreach, and coordination of RFI/RFP responses with all stakeholders as needed.
• Efficiently qualifying client requests to streamline the process.
• Collaborating with operational teams and suppliers to create compelling and competitive proposals.
• Explaining and promoting the company's products and services to maintain and expand the current and prospective client base.
• Participating in meetings with internal and external clients on operational topics, whether through conference calls or face-to-face meetings.
• Ensuring the delivery of finished products at the expected level of quality within set timelines.
• Providing administrative follow-up for projects from launch to finalization.

Your Profile:

You will have solid account management and client services experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience:

• Bachelor's degree in a relevant discipline
• Excellent customer service skills, including the ability to communicate clearly with clients and resolve customer issues or complaints.
• A minimum of 3 years of experience in client services and account management.
• Experience in the domain of clinical outcomes assessments is a plus.
• A process-driven approach with strong attention to detail and superior organizational skills.
• Dedicated team player, capable of working both independently and collaboratively.
• The ability to manage multiple tasks simultaneously and independently.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply