Client Services Specialist (Laboratory) - 11a-730p
About the role
This vacancy has now expired. Please click here to view live vacancies.
- Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.
- Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.
- Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
- Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details.
- Order supplies/kits for sites as per Sponsor, CRA, or site request.
- Any other relevant task assigned by management.
- You will have a minimum of 1 to 2 years of customer service experience within a clinical environment and hold a Bachelor's Degree in a Science related field.
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. See all locations Learn more about Our Culture at ICON
Day in the life
.png)
Teaser label
IndustryContent type
BlogsPublish date
07/07/2025
Summary
Precision at the Outset: The Strategic Role of Site Selection and Activation in Clinical Trials The success of any clinical trial begins well before the first patient is enrolled. Behind every sit
.png)
Teaser label
IndustryContent type
BlogsPublish date
07/04/2025
Summary
Cybersecurity in Clinical Data Management In clinical research, data is both a vital asset and a significant responsibility. As trials become increasingly digitised and decentralised, the protectio
.png)
Teaser label
IndustryContent type
BlogsPublish date
07/03/2025
Summary
Finding the Specialisation for You Clinical research is a dynamic, multidisciplinary field that brings together scientific innovation, operational rigour and patient-centric thinking. While many
Similar jobs at ICON
Salary
Location
Hungary
Department
Clinical Trial Management
Location
Hungary
Remote Working
Home-Based
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
As a Clinical Trial Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.Local Trial Management services, provides l
Reference
2025-120772
Expiry date
01/01/0001
Author
Orsolya BerkeAuthor
Orsolya BerkeSalary
Location
Germany, Frankfurt
Department
Clinical Monitoring
Location
Frankfurt
Remote Working
Home or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
We are currently seeking a Clinical Research Associate II Specialist to join our diverse and dynamic team. As a Clinical Research Associate II Specialist at ICON, you will play a pivotal role in desig
Reference
JR131249
Expiry date
01/01/0001
Author
Jakob SchonbergerAuthor
Jakob SchonbergerSalary
Location
Malaysia, Kuala Lumpur
Department
Clinical Monitoring
Real World Solutions
Location
Kuala Lumpur
Remote Working
Home or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
We are currently seeking a Senior Clinical Research Associate (CRA) to join our diverse and dynamic team. As a Senior CRA at ICON Plc, you will play a critical role in overseeing and managing clinical
Reference
JR131889
Expiry date
01/01/0001
Author
Sitti LimAuthor
Sitti LimSalary
Location
Turkey
Department
Clinical Monitoring
Location
Turkey
Remote Working
Home-Based
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
As a CRA you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2025-119032
Expiry date
01/01/0001
Author
Tuba SuAuthor
Tuba SuSalary
Location
India, Bangalore
Location
Bangalore
Chennai
Bengaluru
Remote Working
Home or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Data Management
Job Type
Permanent
Description
We are currently seeking a Clinical Data Coordinator II to join our diverse and dynamic team. As a Clinical Data Coordinator II at ICON, you will play a pivotal role in designing and analyzing clinica
Reference
JR131289
Expiry date
01/01/0001
Author
Sunidhi SinhaAuthor
Sunidhi SinhaSalary
Location
India, Chennai
Location
Chennai
Trivandrum
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Programming
Job Type
Permanent
Description
We are currently seeking a Clinical Data Science Programmer to join our diverse and dynamic team. As a Clinical Data Programmer at ICON, you will play a pivotal role in designing and analyzing clinica
Reference
JR132103
Expiry date
01/01/0001
Author
Ekta Chandra SrivastavaAuthor
Ekta Chandra Srivastava