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Clinical Operations Manager

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About the role

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Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance. As a manager the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. Ensure appropriate issue escalation of findings related to the quality of performance of monitoring or site management activities. Provide feedback on the development and implementation of formal CRA training tools and presentations. Implement agreed corrective actions and/or further trainings as required. * Conduct timely CRA performance reviews and appraisals by acquiring feedback on CRA performance from Project Managers and others as required Ensure the clear goals and objectives are set. Make recommendations for CRA promotions. Conduct regular CRA group meetings to provide timely and relevant updates. Assist with continuous review of current processes and implementation of agreed process improvements in collaboration with other departments. Interview, evaluate and select new CRA hires. Ensure induction and orientation for newly hired CRAs occurs. Ensure CRAs are meeting performance objectives and take appropriate remedial actions as required Ensure that CVs for assigned CRAs are updated as required and skill set/ experience is maintained in Planview. Participate in business development activities as appropriate.
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Understanding CRA, CTA, and SMA Roles in Clinical Research

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Industry

Content type

Blogs

Publish date

01/20/2026

Summary

Understanding the Difference Between CRA, CTA, and SMA Clinical research job titles can be confusing, particularly for those new to the industry. Acronyms such as CRA, CTA and SMA appear frequentl

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This guide explains the differences, responsibilities, and how each role supports clinical trial delivery.

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video job interview
Interviewing at ICON

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Inside ICON

Content type

Blogs

Publish date

01/05/2026

Summary

Interviewing at ICON: What to Expect Applying for a new role can feel uncertain, particularly when recruitment processes use digital tools or assessments that may be unfamiliar. At ICON, we want ca

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Learn what to expect when interviewing at ICON, and how hiring decisions are always made by people.

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Applying to ICON: How Applicant Tracking Systems Are Used in Hiring

Teaser label

Inside ICON

Content type

Blogs

Publish date

01/05/2026

Summary

What is an Applicant Tracking System (ATS)? An Applicant Tracking System (ATS) is software used by organisations to manage the recruitment process from job posting through to hiring. It acts as a

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Learn how ICON uses Workday’s applicant tracking system (ATS), what recruiters see, and how to optimise your application.

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