Clinical Trial Recruitment Representative - Lenexa, KS - (Onsite)
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
Overview of the role:
Title: Clinical Trial Recruitment Representative
Location: On-Site (Lenexa, KS)
Job Type: Part-Time/PRN
General Summary
Ensure consistent and accurate processing of subject registration in the volunteer database and all necessary actions prior to entry
to the screening process. Recruits study subjects for clinical trials by conducting phone screens and scheduling screening
appointments.
Primary Responsibilities:
Answers and places phone calls with potential study subjects to determine initial study eligibility requirements. Explains study protocols to volunteers for each study during phone screening.
Maintains accuracy of recruiting database and performs database queries.
Responsible for accurate processing of subject registration in the volunteer database and collects all necessary documents
needed prior to subject entry to the screening process.
Responsible for actioning all voice mail messages from study volunteers.
Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study.
Additional Responsibilities:
Makes confirmation calls for screening appointments and volunteer check-in dates.
Notifies study volunteers of study participation status and responds to volunteer questions and comments.
Checks in study volunteers for screening appointments and may plan follow-up visits or screening appointments.
Assists with training and mentoring more junior team members.
Coordinates necessary payments to volunteers and may maintain referral program.
Qualifications:
High school diploma
2 years of relevant experience
Past customer service experience preferred
Working knowledge of the drug development process
Working knowledge of medical terminology
Good written and oral communication skills
Basic ability to read and interpret study protocols
Please note that this is a PRN position. Shift schedule to be discussed.
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
