Collections Specialist

Collections Specialist - Mexico City

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Collections Specialist

• Mexico City - Insurgentes Sur

Hybrid (3 days office - 2 days home office)

We are currently seeking a Collections Specialist to join our diverse and dynamic team. As a Collections Specialist at ICON, you will play a pivotal role in managing accounts receivable, maintaining positive client relationships, and ensuring timely payment processing. Your contributions will directly impact our financial operations and aid our mission of advancing Innovative treatments and therapies.

What you will be doing:

• Managing and monitoring accounts receivable to ensure timely payment and resolution of outstanding balances.

• Contacting clients via phone, email, and other communication channels to follow up on overdue payments and resolve payment discrepancies.
• Daily posting cash payments for certain Operating Units and applying these to the correct invoices.
• Performing reconciliations on customer accounts.

• Negotiating payment plans and settlements with clients as needed, while adhering to company policies and procedures.

• Collaborating with internal teams, including finance and customer service, to address client inquiries and resolve billing issues promptly.

• Documenting all collection activities and maintaining accurate records of client interactions and payment arrangements.

Your profile:

• Bachelor’s degree in finance, Accounting, Business Administration, or related field preferred.

• 2+ years of experience in collections, accounts receivable, or related financial roles.

• Strong communication and negotiation skills, with the ability to effectively interact with clients and internal stakeholders.

• Proficiency in Microsoft Office applications and experience with accounting software (e.g., QuickBooks, SAP).

• Detail-oriented with excellent organizational and time management skills.

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply