DOCS Operations Manager
About the role
This vacancy has now expired. Please see similar roles below...
POSITION SUMMARY
Effectively manage Contract Placement Consultants (CPCs), ensuring high performance, quality delivery of client objectives and continuous development of DOCS CPCs.
JOB FUNCTIONS / RESPONSIBILITIES
The responsibilities of the Operations Manager include, but are not limited to:
CPC MANAGEMENT
- Complete DOCS induction and orientation for newly employed CPCs.
- Ensure client-specific induction and orientation is planned, communicated and completed.
- Establish goals and objectives for each CPC.
- Monitor performance and conduct annual appraisal for each CPC, as applicable.
- Conduct regular 1:1 meetings with assigned CPCs.
- Ensure timely submission and approval of time reports, expense reports and leave requests for assigned CPCs.
- Manage non-rechargeable expenses for assigned CPCs, per regional guidelines.
- Create a positive relationship between DOCS, the CPC and the client to ensure retention.
- Conduct accompanied site visits, if applicable / approved.
- Ensure timely identification, resolution and escalation of issues.
- Implement, monitor and ensure appropriate completion of a Corrective Action Plan, if required.
- Monitor and update relevant CPC data in OMNI.
CLIENT RELATIONSHIP MANAGEMENT
- Establish routine teleconference and meeting schedule with client contact(s) to effectively manage client relationship.
- Obtain regular client feedback to ensure CPCs are meeting performance expectations and PDPs are aligned with client goals.
- Agree Key Performance Indicators (KPIs) with client and periodically review results.
- Ensure compliance with time and expense reporting requirements of client contracts.
- Collaborate with client to forecast resource requirements.
- Ensure DOCS understands current client procedures and expectations.
- Proactively plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments.
DOCS BUSINESS PROCESS MANAGEMENT
- Participate in Business Development activities, as appropriate.
- Contribute to process improvement initiatives, as requested.
- Up to 20% domestic and/or international travel, as needed.
- Other duties as assigned.
Senior Operations Managers will perform these job functions and responsibilities across complex and diverse CPC assignments and strategic client relationships.
A better career. A better world. A better you.
Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader. See all locations Read more
Day in the life
Teaser label
Career ProgressionContent type
BlogsPublish date
05/10/2024
Summary
Overcoming Resume Gaps In an ideal world, resumes would neatly showcase an uninterrupted career progression. However, In today's dynamic job market, it's not uncommon for professionals to encoun
Teaser label
Career ProgressionContent type
BlogsPublish date
05/10/2024
Summary
The Art of Customisation: How to Tailor Your CV for Any Role or Industry In today's competitive job market, a one-size-fits-all CV often misses the mark. To truly stand out and position yourself a
Teaser label
Career ProgressionContent type
BlogsPublish date
05/10/2024
Summary
Although many employers are returning to the office, we’re still seeing a mix of both video and in-person interviews in application processes. Early in 2020, the number of companies using video interv
Who we are
Similar jobs at ICON
Salary
Location
US, San Antonio, TX, IDS
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
San Antonio
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Early Phase Services
Job Type
Temporary Employee
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research by providing outsourced services to pharmaceutical, biot
Reference
JR115773
Expiry date
01/01/0001
Author
Stephanie CurranAuthor
Stephanie CurranSalary
Location
US, Blue Bell (ICON)
Department
Full Service - Development & Commercialisation Solutions
Location
Raleigh
Blue Bell
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Project Management
Job Type
Permanent
Description
Job Advert PostingICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharm
Reference
JR113341
Expiry date
01/01/0001
Author
Jasmine GarciaAuthor
Jasmine GarciaSalary
Location
US, Piedmont, NC
Location
Piedmont
Business Area
ICON Full Service & Corporate Support
Job Categories
Intern
Job Type
Contractor
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR119324
Expiry date
01/01/0001
Author
Stephanie CurranAuthor
Stephanie CurranSalary
Location
US, McFarland, IA
Location
McFarland
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Research Site Services
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR119098
Expiry date
01/01/0001
Author
Stephanie CurranAuthor
Stephanie CurranSalary
Location
US, Mt. Pleasant, SC
Location
Mt. Pleasant
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Research Site Services
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR119066
Expiry date
01/01/0001
Author
Stephanie CurranAuthor
Stephanie CurranSalary
Location
US, Salisbury, NC
Location
Salisbury
Business Area
ICON Full Service & Corporate Support
Job Categories
Intern
Job Type
Intern
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR119746
Expiry date
01/01/0001
Author
Stephanie CurranAuthor
Stephanie Curran