DOCS Operations Manager
Talent Acquisition Business Partner
- Full Service Division
About the role
This vacancy has now expired. Please click here to view live vacancies.
CPC MANAGEMENT
Complete DOCS induction and orientation for newly employed CPCs.
Ensure client-specific induction and orientation is planned, communicated and completed.
Establish goals and objectives for each CPC.
Monitor performance and conduct annual appraisal for each CPC, as applicable. Conduct regular 1:1 meetings with assigned CPCs.
Ensure timely submission and approval of time reports, expense reports and leave
requests for assigned CPCs.
Manage non-rechargeable expenses for assigned CPCs, per regional guidelines. Create a positive relationship between DOCS, the CPC and the client to ensure retention.
Conduct accompanied site visits, if applicable / approved. Ensure timely identification, resolution and escalation of issues.
Implement, monitor and ensure appropriate completion of a Corrective Action Plan, if required.
Monitor and update relevant CPC data in OMNI.
CLIENT RELATIONSHIP MANAGEMENT
Establish routine teleconference and meeting schedule with client contact(s) to effectively manage client relationship.
Obtain regular client feedback to ensure CPCs are meeting performance expectations and PDPs are aligned with client goals.
Agree Key Performance Indicators (KPIs) with client and periodically review results. Ensure compliance with time and expense reporting requirements of client contracts. Collaborate with client to forecast resource requirements.
Ensure DOCS understands current client procedures and expectations.
Proactively plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments
DOCS BUSINESS PROCESS MANAGEMENT
Participate in Business Development activities, as appropriate. Contribute to process improvement initiatives, as requested. Up to 20% domestic and/or international travel, as needed. Other duties as assigned.
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. See all locations Learn more about Our Culture at ICON
Day in the life
.png)
Teaser label
IndustryContent type
BlogsPublish date
07/04/2025
Summary
Cybersecurity in Clinical Data Management In clinical research, data is both a vital asset and a significant responsibility. As trials become increasingly digitised and decentralised, the protectio
.png)
Teaser label
IndustryContent type
BlogsPublish date
07/03/2025
Summary
Finding the Specialisation for You Clinical research is a dynamic, multidisciplinary field that brings together scientific innovation, operational rigour and patient-centric thinking. While many
.png)
Teaser label
IndustryContent type
BlogsPublish date
06/06/2025
Summary
Building Connections that Drive Progress In an industry where collaboration is critical to advancing science and improving patient outcomes, networking is more than a professional courtesy - it’s
Similar jobs at ICON
Salary
Location
Mexico
Department
Clinical Monitoring
Location
Mexico
Remote Working
Home-Based
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
2025-120583
Expiry date
01/01/0001
Author
Rita VillavicencioAuthor
Rita VillavicencioSalary
Location
Brazil, Sao Paulo
Location
Sao Paulo
Remote Working
Home or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Study Start Up
Job Type
Permanent
Description
Senior Site Contracts LeadResponsible for overall oversight, management, and delivery of site contracts for assigned studies at country, regional, or global level and other site contracting projects a
Reference
JR128419
Expiry date
01/01/0001
Author
Daniela GuerreroAuthor
Daniela GuerreroSalary
Location
Brazil, Sao Paulo
Location
Sao Paulo
Remote Working
Home or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Contracts Administration
Job Type
Permanent
Description
Title: Site Contracts LeadResponsible for overall oversight, management, and delivery of site contracts for assigned studies at country, regional, or global level.Responsibilities:In collaboration wit
Reference
JR128195
Expiry date
01/01/0001
Author
Daniela GuerreroAuthor
Daniela GuerreroSalary
Location
Brazil, Sao Paulo
Location
Sao Paulo
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Trial Support
Job Type
Permanent
Description
We are currently seeking a Clinical Trial Administrator to join our diverse and dynamic team. As a Clinical Trial Administrator at ICON, you will play a pivotal role in assisting with the design and a
Reference
JR126281
Expiry date
01/01/0001
Salary
Location
Santiago
Department
Clinical Monitoring
Location
Santiago
Remote Working
Office Based
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
As a Clinical Research Associate you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be partnering with one of our
Reference
2025-120592
Expiry date
01/01/0001
Author
Magda ObregonAuthor
Magda ObregonSalary
Location
Santiago
Department
Clinical Monitoring
Location
Santiago
Remote Working
Office Based
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
As a Clinical Research Associate you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be partnering with one of our
Reference
2025-120593
Expiry date
01/01/0001
Author
Magda ObregonAuthor
Magda Obregon