DPC Assistant

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Direct to Patient Contact Assistant (DPC)

Location: Kentucky, US

We are adding to our ICON Direct to Patient Contact team in North America! This is a full-time, position with responsibility to provide support services to patients and perform inbound /outbound contacts with patients.

ICON is a leading Global CRO specializing in the development of drugs and devices for the pharmaceutical industry that save lives and improve quality of life.

ICON's Direct to Patient Contact department is providing services to enhance patient recruitment, retention and support in clinical studies. Our activities include direct interactions with patients including inbound and outbound contacts, study support, collection of data such as quality of life, compensations and reimbursements.

Responsibilities:

• Works under the functional supervision of the Direct to Patient Contact Manager (DPCM) on assigned studies.
• Assist in the creation of documents, plans and trackers for assigned projects.
• Performs patients contacts (phone calls, e-mails, letters, etc.) as dictated by study protocol and plans.
• Performs administrative tasks, manage study material, documents printing and shipping.
• Update patient contact databases, performs quality controls and provides status reports along the project.
• Ensure all necessary documentation is provided and appropriately filed/archived

Qualifications:

• High-school diploma and/or GED required.
• Minimum 2 years work experience
• Call center experience and/or within a medical office or administrative setting highly desired.
• Proficiency with Microsoft Office Products (Word, Excel, Powerpoint, Outlook, Internet Explorer) and other software applications and databases.

Knowledge/Skills/Abilities:

• Fluent English with excellent written and verbal communication skills
• Excellent organizational skills and attention to detail
• Good interpersonal relations and work effectively and cooperatively with others
• Maintain a positive behaviour
• Remain energetic, conscientious and motivated in a highly demanding work environment

Benefits of Working in ICON:

Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.