Investigator Payments Coordinator

Investigator Payments Coordinator - India, Chennai - Office-Based, Hybrid

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The role:

Oversee and be accountable for the quality of the payments in the studies assigned to them to ensure they are conducted in an effective manner, meeting agreed timelines and expectations and in accordance with Investigator Payment Group (IPG) KPIs, WPS and SOPs, appropriate regulations and ICON’s quality standards.

What you will be doing:

• Liaise with all other ICON departments such as Clinical, Contracts, IT, Finance and Legal to ensure payment queries are speedily resolved and that the necessary preventative measures are put in place to prevent recurrence of similar issues.
• Update IPG systems with any changes from site contracts for assigned studies, as applicable.
• Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and managing their expectations accordingly as required.
• Respond to site queries in agreed timeline. Reach out to the sites directly for any open items, build positive relationship with sites.
• Contribute to the IPG group by seeking to continuously improve their job performance and knowledge of IPG systems and processes. To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract
• Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate
• Review payments in line with site contracts and visit data to ensure sites are being paid in a timely accurate and efficient manner and escalate delays/ issues appropriately.

What you will need:

• Minimum of 2 years relevant work experience preferred.
• Ability to liaise successfully with all levels of management at ICON, sites, and stakeholders.
• Good working knowledge of PC applications (Excel, Word and Outlook). Oracle knowledge is an added advantage.
• Good knowledge of financial reconciliations
• Excellent organizational, administration and problem-solving skills with strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Candidate should be ambitious, able to multi-task & work well under pressure
• Ability to work to tight deadlines

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply