Manager, Clinical Operations

As a Manager of Clinical Operations you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will Manage a local clinical team effectively, maximising resource use to deliver operational, quality, and fiscal targets whilst ensuring employee engagement, retention and growth

What you will be doing:

• Dedicated People Leader for the local Clinical Operations team that includes CRAs, IHCRAs and CTAs as determined by the country team size and structure.
• Provide effective management support through your team to deliver a high performing culture including managing attrition, development and engagement of the operational group
• Carrying out all relevant People Leadership responsibilities including performance assessments, goal setting and development plans.
• Managing the local clinical operations team by empowering and coaching them to deliver their key objectives.

Job Description: 

• Recognize, exemplify and adhere to ICON's values which centre around our commitment to People, Clients and Performance.
• Each employee is expected to ‘Own’ their role through values of integrity, partnership, collaboration and accountability and delivery.
• As a manager, you are expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
• Operational Excellence and Quality
• Understand and follow key principles with regard to resourcing, people leadership, training, functional delivery, quality and operational delivery measurements within the Clinical Operations group at regional/country level.
• This includes, but is not limited to, oversight of productivity and quality metrics, 1:1 discussions, team meetings, timely and objective performance reviews, recommendations for promotions, and CTMS updates.
• Ensure that staff assignments are adequate to meet corporate utilization and productivity targets.
• Ensure CRAs are meeting performance objectives for productivity and quality and take appropriate remedial actions and/or escalations as required. Ensure agreed corrective actions are implemented, and/or further training is received, as required.
• Provide feedback on the development and implementation of formal CRA training tools and presentations.
• Ensure that CVs for assigned CRAs are updated as required and skill set / experience is maintained in Planview.
• Ensure CTMS is current and updated.
• Understand the key principles of client project management at the functional level - if required serve as the local clinical subject matter expert.
• Understand the drivers of revenue and cost for the department, and contribute as required to budgeting discussions at each country level to ensure profitability
• Serve as a contact for the country in regard to operational questions and escalations
• Understand ClinOps role in Inspection Readiness processes and educate team on its importance
• Understand ClinOps Key Performance metrics and how to ensure delivery against them.
• Understand department strategy and explain key elements to team
• Talent, Leadership, Development & Culture
• Understand the drivers for a corporate culture of diversity and inclusion and incorporate them in your daily interactions with your team
• Interview, evaluate and select new associates, iHCRA and CRA hires. Support Talent Acquisition through own network.
• Ensure induction and orientation for newly hired CRAs and IHCRAs occurs.
• Set expectations and goals, give ongoing performance feedback, conduct timely and objective CRA and IHCRA performance reviews and appraisals using a metrics-driven, as well as 360 feedback, approach. Make recommendations for CRA and IHCRA promotions. Take formal actions to improve performance when needed.
• Establish a trusting and open two-way communication path with reporting lines to provide and receive timely and relevant updates.
• Partner with CRAs & IHCRAs on their development, identify opportunities to learn aligned to the individual career aspirations and help them get visibility within and outside the department
• Implement measures for retention of staff as needed.
• Act as a role model for the team - embrace ICON's Own It! Culture and always act as ICON's representative when you interact with your team
• Partnership, Customers and Market Focus
• Participate in country-wide business development activities, as appropriate.
• Communicate in line with corporate communication channels on business critical issues (e.g. quality concerns and solutions, business growth opportunities).
• Enhanced capabilities and expertise
• Assist with review of current processes and implementation of agreed process improvements in collaboration with other regions and/or departments.
• Understand the drivers of change and communicate effectively. Be a champion for change and innovation

You are:

• 3-5 years of COM experience 
• Previous CRO or Pharma experience 

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.