Manager, TMF Operations

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Job Description:

• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• *Travel (approximately <25%) domestic and/or international
• *To manage document management departmental activities for internal services or client services in accordance with client and study requirements, ICON SOPs/WPs and regulations, where applicable. This would include but is not limited to:
• coordinating Document Management staff activities on the project
• generating status reports for ICON and clients
• training, mentoring and managing staff
• liaising with Corporate Training and Development to ensure training is completed in compliance with ICON and/or client requirements and assisting with curriculum development where necessary
• developing study-specific procedures
• managing multiple clients and projects

• *To liaise with study teams and other Document Management staff in order to ensure service/contractual commitments and quality targets met and to provide guidance to department and study teams for study file archiving activities.
• To complete departmental projects as assigned in accordance with specified timelines, ICON SOPs/WPs and regulations.
• *To evaluate business processes and procedures for effectiveness and efficiency, make recommendations to the department head for improvements and implement agreed changes.
• *To develop and implement new business processes as directed by the department head.
• *Ensure document record and filing supplies ensuring adequate supplies are available to Document Management staff.
• *To ensure appropriate maintenance of document files and storage areas in accordance with ICON and/or client requirements and SOPs/WPS and applicable regulations as directed by the department head.
• *To ensure activity/status tracking is completed in accordance with department/client requirements. Tracking includes: document receipt and review, scanning and indexing, quality control, copying, filing, forwarding or return to client/study teams and archiving.
• *To manage client and/or departmental status reporting as requested.
• *To manage all quality control activities for department.
• *To inform department management of training issues, project activities, quality issues and timelines as directed.
• *To manage internal and external client requests.
• *To participate in client and/or ICON audits as necessary.
• *To coordinate document archiving activities as necessary .
• *To participate in training related to fulfillment of responsibilities as required by ICON and/or the client.
• *To liaise with Clients, as appropriate, on project issues when directed by the department head.
• To handle special projects or duties as requested by the department head.

Requirement:

• Minimum 8 years of experience in TMF Operations and People Management.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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