Manager TMF Operations, Bangalore, Office-based
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Job Description :
• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• *Travel (approximately <25%) domestic and/or international
• *To manage document management departmental activities for internal services or client services in accordance with client and study requirements, ICON SOPs/WPs and regulations, where applicable. This would include but is not limited to:
• coordinating Document Management staff activities on the project
• generating status reports for ICON and clients
• training, mentoring and managing staff
• liaising with Corporate Training and Development to ensure training is completed in compliance with ICON and/or client requirements and assisting with curriculum development where necessary
• developing study-specific procedures
• managing multiple clients and projects
• *To liaise with study teams and other Document Management staff in order to ensure service/contractual commitments and quality targets met and to provide guidance to department and study teams for study file archiving activities.
• To complete departmental projects as assigned in accordance with specified timelines, ICON SOPs/WPs and regulations.
• *To evaluate business processes and procedures for effectiveness and efficiency, make recommendations to the department head for improvements and implement agreed changes.
• *To develop and implement new business processes as directed by the department head.
• *Ensure document record and filing supplies ensuring adequate supplies are available to Document Management staff.
• *To ensure appropriate maintenance of document files and storage areas in accordance with ICON and/or client requirements and SOPs/WPS and applicable regulations as directed by the department head.
• *To ensure activity/status tracking is completed in accordance with department/client requirements. Tracking includes: document receipt and review, scanning and indexing, quality control, copying, filing, forwarding or return to client/study teams and archiving.
• *To manage client and/or departmental status reporting as requested.
• *To manage all quality control activities for department.
• *To inform department management of training issues, project activities, quality issues and timelines as directed.
• *To manage internal and external client requests.
• *To participate in client and/or ICON audits as necessary.
• *To coordinate document archiving activities as necessary .
• *To participate in training related to fulfillment of responsibilities as required by ICON and/or the client.
• *To liaise with Clients, as appropriate, on project issues when directed by the department head.
• To handle special projects or duties as requested by the department head.
Role Requirements:
A minimum of 12+ years experience in TMF operations and understanding of clinical study start up requirements and activities and hold a Bachelor’s degree, or local equivalent, preferred in medicine, science or equivalent degree/ experience.
3+ years of people management experience is mandatory (managing 20-30 team members)
Excellent organizational skills, the ability to manage multiple tasks and proven experience of high standards of attention to detail.
Excellent written and verbal communication skills. Proficient in English and language required for country assignments.
Ability to be customer focused is essential.
Critical thinking and problem solving skills, conflict management and competent computer skills.
Due to the nature of this position it may be required for the employee to travel.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
