Operations Support Analyst I

Title: Operations Support Analyst 

Location: Sugar Land, TX

Are you looking for a career where the work you do has an impact on peoples’ lives?  In your role as Operations Support Analyst, you will be the first line of contact in assisting ICON customers involved in clinical trials.  If you have a passion for delivering professional, outstanding customer service and skills in problem resolution in a team environment, we have opportunities available in our Sugar Land, Texas Call Center. 

About the Operations Support Analyst role:

As an Operations Support Analyst (OSA), you will be handling inquiries (calls and emails) from ICON customers, providing general information, responding to/resolving inquires and questions, and troubleshooting issues for first contact resolution.  Ability to liaise professionally in a globally diverse customer base environment is a must.

Our ICON Call Center provides support to our customers 24/7/365; therefore team members must be willing/able to work a variety of hours/days, including holidays and weekends.

To Succeed You will need

•           High school diploma/equivalent or a technical degree. 

•           Good organizational skills

•           Ability to manage multiple tasks with meticulous attention to detail

•           Ability to work independently and as part of a team

•           Customer focused philosophy

•           Excellent communication skills (verbal and written)

•           Type 30wpm+

•           Microsoft Office Suite working knowledge (Word, Excel, PowerPoint)

•           Ability to learn/navigate new software quickly.

•           Bi-lingual English/Spanish is a plus.

•           Flexibility in working hours and able to work holidays/weekends as scheduled.

Benefits of working at ICON:

We provide the Operations Support Analyst with the resources and training to be successful in supporting their line of business.  In addition, we offer excellent health, dental, vision, PTO (paid time off), and life insurance; 401(K) with company match immediately vested; competitive pay; and bonus incentives.

We invite you to review our opportunities at www.iconplc.com/careers.

What’s Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details on this opportunity.

ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.*