Operations Support Analyst
About the role
This vacancy has now expired. Please see similar roles below...
Operations Support Analyst I
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. Provides assistance to internal and external clients and works to ensure quality, efficiency and improved profitability.
Overview of the Role
· Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
· As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
· Travel (approximately 0%) domestic and/or international.
· Provides new and existing customers with the best possible service in relation to inquiries, suggestions and requests
· Resolves customer inquiries and requests appropriately and efficiently
· Assists system users contacting the ICON HelpDesk*
· Assists in maintaining project files*
· Resolves system user issues according to study specific guidelines*
· Provides support to project teams as needed*
· Performs data entry and data loading tasks*
· Other responsibilities may be assigned as required
Role Requirements
· To perform this job successfully , an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· US/LATAM/CAN- minimum of six months of customer service/call center experience
· Ability to work within a team environment
· Ability to successfully manage multiple tasks and timelines.
· Ability to liaise professionally with globally diverse clients and system users.
· Foreign language skills desirable
· Willing to work a variety of hours/days, holidays and weekends, as needed.
Benefits of Working in ICON
Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.
We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
What's Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.
ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
A better career. A better world. A better you.
Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader. See all locations Read more
Day in the life
Teaser label
Inclusion & BelongingContent type
BlogsPublish date
04/29/2024
Summary
Cultural Fit in the Workplace Finding the perfect cultural fit is crucial when searching for a new employer. It goes beyond just the job description and salary package. Cultural fit refers to how
Teaser label
IndustryContent type
BlogsPublish date
04/29/2024
Summary
Precision medicine is a groundbreaking approach that aims to revolutionise healthcare by tailoring medical treatments to individual patients. Unlike traditional medicine, which adopts a one-size-fi
Teaser label
Our PeopleContent type
BlogsPublish date
04/29/2024
Summary
Deepak is a Clinical Data Management Project Manager at ICON Strategic Solutions, the largest global provider of Functional Service Provision (FSP). He works as a dedicated resource within one of o
Who we are
Similar jobs at ICON
Salary
Location
Israel
Department
Clinical Monitoring
Location
Israel
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
2024-110014
Expiry date
01/01/0001
Author
Salome KankiaAuthor
Salome KankiaSalary
Location
Italy, Milan
Location
Milan
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Operations
Job Type
Permanent
Description
About the roleICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceu
Reference
JR119266
Expiry date
01/01/0001
Author
Moushami RoyAuthor
Moushami RoySalary
Location
India, Chennai
Location
Chennai
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Pharmacovigilance & Patient Safety
Job Type
Permanent
Description
• Is the Single Point of Contact (SPOC) for the contracted Pharmacovigilance activities and assists Project Manager for project operation oversight. • Provide oversight and direction of all Pharmacovi
Reference
JR117649
Expiry date
01/01/0001
Author
Moushami RoyAuthor
Moushami RoySalary
Location
Colombia
Department
Clinical Trial Management
Location
Colombia
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
As Country Study Manager (CSM), you will be joining the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be partnering with a pharmace
Reference
2024-108243
Expiry date
01/01/0001
Author
Magda ObregonAuthor
Magda ObregonSalary
Location
Italy
Department
Clinical Monitoring
Location
Italy
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2024-109829
Expiry date
01/01/0001
Author
Mattia CarcangiuAuthor
Mattia CarcangiuSalary
Location
United States
Department
Biometrics Roles
Location
United States
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Data Management
Clinical Data Scientist Lead
Clinical Systems
Data Standards Consultant
Job Type
Permanent
Description
As a CDC II you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2024-110168
Expiry date
01/01/0001
Author
Melissa BennerAuthor
Melissa Benner