Patient Recruitment Assistant
Location: Coventry, UK
At Medinova - an ICON Compny, it's our people that set us apart.
As a global provider of drug development solutions, our work is serious business but that doesn't mean we can't have fun whilst we do it.
With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry!
Are you one of them?
At ICON, we have an incredible opportunity for an patient recruitment Assistant to join the team in our Coventry office.
The Role
The purpose of the role is to strengthen the business growth and revenue of ICON by recruiting patients onto our current studies. Acting as the main point of contact for the recruitment of patients through tele- screening into the various studies and to administer, maintain and co-ordinate the logistical aspects of re relevant clinical trial.
- Patient Recruitment/Tele screening - asking the caller a series of pre-identified questions and accurately recording their answers to assess their suitability to take part in a clinical study.
- Maintaining Patient appointment diary ensuring that entries are accurate and up to date.
- Provide customer care by working cooperatively and build positive, constructive patient relationships
- Communicate effectively with internal and external customers.
- Strive to meet personal and team targets.
- Work in strict confidentiality in all forms including electronically, written form and verbal.
- Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly.
- Self-motivated, organise own workload to ensure effective delivery of delegated tasks and projects
- Business curiosity that encompasses MeDiNova values.
- Proactively keep up to date with current studies, identifying any training needs.
This role involves shift and weekend work.
What you need
- Excellent communication and influencing skills
- Excellent interpersonal skills and telephone manner
- Pro-active, flexible and able to multi-task
- Good organisational skills with attention to detail
- Able to work under pressure and to deadlines
- Self-motivated
- IT literate
- A basic understanding of medical terminology would be helpful but not essential.
Why join us?
Other than working with an outstanding team of ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.
We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
Ongoing development is vital to us, and as a Patient Recruitment Assistant, you will have the opportunity to progress your career, with the potential to move into other related areas to improve your skillset. Our benefits package is competitive, our scope is international and we sincerely care about our people and their success.
ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.
EOE race/colour/religion/sex/sexual orientation/gender identity/disability/vet/national origin