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Patient Recruitment Assistant

Coventry
Permanent
Reference: JR068154
Description

The purpose of the role is to strengthen the business growth and revenue of ICON by recruiting patients onto our current studies. Acting as the main point of contact for the recruitment of patients through tele- screening into the various studies and to administer, maintain and co-ordinate the logistical aspects of re relevant clinical trial.

* Patient Recruitment/Tele screening - asking the caller a series of pre-identified questions and accurately recording their answers to assess their suitability to take part in a clinical study.

* Maintaining Patient appointment diary ensuring that entries are accurate and up to date.

* Provide customer care by working cooperatively and build positive, constructive patient relationships

* Communicate effectively with internal and external customers.

* Strive to meet personal and team targets.

* Work in strict confidentiality in all forms including electronically, written form and verbal.

* Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly.

* Self-motivated, organise own workload to ensure effective delivery of delegated tasks and projects

* Business curiosity that encompasses MeDiNova values.

* Proactively keep up to date with current studies, identifying any training needs. What you need

* Excellent communication and influencing skills

* Excellent interpersonal skills and telephone manner

* Pro-active, flexible and able to multi-task

* Good organisational skills with attention to detail

* Able to work under pressure and to deadlines

* Self-motivated

* IT literate

* A basic understanding of medical terminology would be helpful but not essential.

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