Product Quality Assistant

PV Assistant

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Job title - Product Quality Assistant

Location - Must be within a commutable distance to Gatwick, UK (fully office based, 5 days a week)

Fully sponsor dedicated

Working fully embedded within a growing program, you will be responsible for
the handling of product returns, logging credit requests (financial reimbursement for replacement products) where appropriate and the entry of Product Quality information into Complaints Database, where required.

Key responsibilities:

• Duplicate search to locate initial TC report

• Adding any additional information into case e.g. reporter full address

• Adding description of what products have been returned into case and coding batch number.  

• Identifying any reported Safety information and passing this onto Safety Team.

• Labelling the returned products with Case Number

• Weekly preparing a shipment of all returned products to send to HQ – arranging Courier

• Keeping a log of all requests for financial reimbursement from pharmacies.

• Printing and sending results of investigation to customers.

• Investigating and responding to any customer enquiries related to replacement / credit.  For example, if pharmacist has not received credit it must be checked that returned product was received and credit was raised.

• Ad-hoc tasks e.g. Filing/Archiving, printing of letters.

• Filing and Archiving

• Complying with the clients SOPs

Your profile:

• Bachelor's degree in a scientific or healthcare-related field.

• Excellent organizational and communication skills.

• Ability to work collaboratively in a fast-paced environment with attention to detail.

• Right to work in the UK

• Ability to commute to the Gatwick office 5 times a week

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply