Senior Manager, Central Support Services

Senior Manager, Central Support Services - Office based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Senior Manager, Central Support Services to join our diverse and dynamic team in Swansea, As a Senior Manager, Central Support Services at ICON, you will be crucial in overseeing and optimizing our central support functions to enhance organizational efficiency and effectiveness. You will lead a team dedicated to providing essential support services across various departments, ensuring seamless operations and the delivery of high-quality support to meet our organizational goals.

What You Will Be Doing:

• Managing and overseeing central support services, including administrative functions, IT support, facilities management, and other essential operational services.

• Developing and implementing strategies to enhance the efficiency and effectiveness of support services, ensuring alignment with organizational objectives and best practices.

• Leading and mentoring a team of support professionals, fostering a collaborative environment and promoting continuous improvement in service delivery.

• Coordinating with internal departments to address support needs, resolve issues, and streamline processes to improve overall organizational performance.

• Monitoring service performance, analyzing metrics, and providing regular reports to senior management on key support activities and opportunities for improvement.

Your Profile:

• Degree in Business Administration, Operations Management, or a related field.

• Significant experience in managing central support services or similar operational functions, with a proven track record of optimizing service delivery.

• Strong leadership and team management skills, with the ability to guide and develop a team of support professionals.

• Excellent organizational and problem-solving skills, with a focus on improving operational efficiency and effectiveness.

• Outstanding communication and interpersonal skills, with the ability to work collaboratively with various departments and stakeholders to achieve organizational goals.

• Swansea Office based (hybrid)

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply