ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
The Role:
General Summary
Plans, schedules and manages resources to ensure an efficient, optimal and realistic study plan in accordance with study protocol,
contract and client expectations and resource availability.
Primary Responsibilities
• Plans and schedules studies and study activities using resource management tools and systems ensuring qualified staff is
scheduled for task execution of study procedures within established budgets.
• Forecasts and/or allocates resources with a high degree of accuracy and efficiency to maintain a balance between maximizing
utilization, quality and a realistic workload.
• Monitors resource utilization, redundancies and/or overlap to manage cost and improve job satisfaction of allocated resources
leading to increased job retention and better business continuity.
• Translates study protocol, contract and client expectations into a defined plan for what and how many resources are needed.
• Ensures resource management tools, processes and systems provide scalability needed for change in size or complexity of
project or portfolio.
• Performs complex, planning and allocation activities for staff,
machines, equipment, etc. to achieve most efficient outcome
possible.
• Solves complex planning problems, escalates issues when
needed.
• Develops weekly planning updates to maintain capacity planning
overview and informs management about any capacity and
planning issues and mitigation recommendations.
• Translates the study protocol into a detailed plan/schedule of
tools and resources for execution of study procedures, within
established budget.
• Plans new projects in the master planning for several key
operational departments tracking the available capacity against
what is needed.
• Advises management on planning constraints and solves the
constraints proactively.
• Develops different planning scenarios to present to management
to make decisions.
• Recommends performance and productivity improvements to
optimize utilization of billable staff.
• Suggests changes in protocol/design needed to achieve a higher
efficiency.
Knowledge, Skills and Abilities
• Strong knowledge of company policies, procedures and work
instructions
• Strong knowledge of industry procedures and regulations
• Strong knowledge of planning systems
• Excellent written and verbal communication skills
• Excellent computer and Microsoft Office skills
• Excellent interpersonal and problem solving skills
• Strong ability to troubleshoot planning issues across the study
environment
Problem Solving
Problems are differing but related. Solutions are not readily
apparent. Undertakes analysis and investigation to identify and define problems. Work is done independently, reviewed at critical
points.
Interaction
Adapts style and uses persuasion in delivering messages. Issues
may be complex, audience perspectives may be divergent, and
information may be non-routine in nature.
Impact
Contributes to the achievement of goals through personal effort and influence over others. Impact is focused on the achievement of
short- to medium-term goals.
Physical Requirements
Work is typically performed in an office environment, using simple, easy muscular movements, involving only the handling of light
materials, tools, or equipment in easy work positions, and with no special speed requirements or long stretches of exertion.
Education
Bachelor’s degree or international equivalent
Experience
3 years of relevant experience
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
