Sr Manager, Sales Operation

Sr Manager, Sales Operation - Hybrid - Mexico City

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Sr Manager, Sales Operations to join our diverse and dynamic team. As a Sr Manager, Sales Operations at ICON, you will play a pivotal role in optimizing sales processes, analyzing market trends, and supporting the sales team to drive revenue growth and contribute to the advancement of innovative treatments and therapies. The role aims to ensure that the sales management/operating function is efficiently managed and sales information is precisely and uniformly reported to the ICON C-suite, ILT, and CLT.

What you will be doing

• Developing and implementing sales strategies, processes, and initiatives to enhance sales performance and effectiveness.
• Analyzing sales data and market trends to identify opportunities for growth and optimization.
• Providing support and guidance to the sales team on sales tools, systems, and processes.
• Managing the weekly and monthly sales reporting needs across the organization and may also assist as needed with the maintenance of the ICON Business Development Incentive Compensation Plan.
• Collaborating with cross-functional teams to ensure alignment on sales objectives and initiatives.
• Monitoring and reporting on key sales metrics, performance indicators, and trends.
• Managing the creation and continued enhancing of service area forecasts for Commercial and Operational leadership.
• Managing the completion of the weekly and quarterly sales performance by Service Area.

Your profile

• Bachelor's degree in Business Administration, Sales, Marketing, or related field; MBA preferred.
• +5 years of experience in sales operations, sales support, or related roles within the pharmaceutical, healthcare, or clinical research industry.
• Relevant experience in a finance setting with progressive increases in responsibility and leadership
• Solid understanding of accounting principles combined with a business focus
• Excellent working knowledge of MS office package, in particular Excel with ability to manipulate and draw meaningful analysis and actions from data
• Excellent communication, presentation, collaboration, and interpersonal skills with the ability to work effectively in a team environment.
• Results-oriented mindset with a focus on achieving sales targets and driving business growth and the ability to plan and manage projects/ deliverables on time.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply