Account Executive

Title: Account Executive

Location: Remote (US based)

ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Job Summary:

The Account Executive is a manager of client relationships by developing knowledge of the client's business objectives, goals, markets and needs in order to deliver appropriate solutions. The focus of the position is providing industry knowledge, program planning, consultation & client recommendations, budget & performance guarantee management, up-selling and revenue & activity forecasting.

Job Description:

Serve as primary interface to assigned clients, responsible for overall relationship and satisfaction. Provide ongoing consultation on all aspects of program/product/service strategy and incentives. Accurately manage client billing, revenue and activity forecasting, performance guarantees and annual budget/contract renewals. Provide regular reports to clients on budget, delivery timelines, activity, evaluation, program/product/service recommendations and strategic plans. Work with Client Service team to develop client-specific work-plan. Monitor the program/product/service delivery to ensure contract requirements and client expectations are met. Communicate client needs in a timely and effective manner to Client Service team and other appropriate departments. Track projects through completion and implementation. Manage relationships with clients' other vendor partners as appropriate. Provide support to Sales team on issues such as strategy and program/product/service design. Consult with Sales team on customer contract negotiations regarding program/product/service delivery timelines, statements of work and investment schedules. Coordinate with Director and Sales Representative or similar to identify up-sell opportunities with existing customers. Stay abreast of industry trends; responsible for consulting with clients on trends. Provide client feedback to subject matter experts and Client Service teams for development and process improvement. Participate in internal developmental and administrative committees and in external professional organizations, as appropriate. Prepare monthly, quarterly and annual or ad hoc reports on client performance statistics with both qualitative and quantitative data. Develop and maintain knowledge of competitors in the market and other third-party vendors in existing client base. Provide feedback to Marketing, Product Development, Research and all appropriate cross-functional departments regarding client and market needs and competitive data. Use the time reporting system; signing and reporting all exception time on a weekly basis. Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner. Perform responsibilities in a professional manner, meeting the Company’s mission and goals.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below