Investigator Payment Associate

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

We are now hiring Investigator Payment Associate in Chennai/Trivandrum location and looking for highly dynamic and professionally sound aspirants like you.

The role:
• To support the Investigator Payments team with Invoice validation, processing and take appropriate action to move them for timely payment.
• To support team lead and be the main point of contact for issue customer concern in the absence of a more senior member of IPT team.
• To positively chip into the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
• To support Clinical Team in executing accurate, timely and efficient investigator payments in accordance with investigator contract

Maintain Customer Satisfaction with the Clients with positive approach.
• Communicate effectively with investigator site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and handling their expectations accordingly.
• Liaise with all other ICON departments such as Clinical, Finance and contracts to ensure payment queries are speedily resolved.
• To effectively build and maintain a productive working relationship with the Clinical teams and other ancillary department staff to effectively handle their needs and expectations in relation to payments.

You will need:
• Minimum of 2 years relevant work experience preferred or has proven aptitude necessary to execute this role.
• Ability to liaise successfully with all levels of management at ICON, sites, and stakeholders.
• Good working knowledge of PC applications (Excel, Word and Outlook). Oracle knowledge is an added advantage.
• Excellent organizational, administration and problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent Customer Relationship Management skills. Ability to easily adapt to dynamic environment working to strict deadlines and targets.
• Good numerical ability an advantage.
• Bachelor’s degree in commerce or local equivalent in a related field.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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