Application Analyst I

DEPARTMENT: Clinical Operations

JOB TITLE: Application Analyst I

REPORTS TO: Associate Director, System Administration and Support Project Technology Support or Designee

SECTION 1: POSITION SUMMARY

• Provide system administration and support for assigned applications.
• Provide support for application development projects.

SECTION 2: JOB FUNCTIONS/RESPONSIBILITIES

• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Travel (approximately 0%) domestic and/or international
• Provide timely, high quality support for system users.
• Interface with users to collect study set up requirements.
• Complete technical set-up of studies.
• Interface with IT to evaluate, resolve and communicate system-related issues impacting users and escalate to Application Manager and Support Manager as applicable.
• Escalate application issues with a perceived high user impact to Application Manager and Support Manager.
• Capture user feedback on applications and provide input to Application Change Managers. Actively participate in Application User Groups.
• Proactively review system data and identify training needs or system issues.
• Take part in and where necessary coordinate the writing and review of application training material.
• Participate in system testing by execution of test scripts.
• Other functions as assigned.

SUPERVISION

• N/A

SECTION 3: EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.(US)
• Prior relevant experience related to Clinical trials and Clinical applications is preferred.
• The qualified individual should have a good technical knowledge of information systems and database applications.
• Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential.
• Excellent communication and customer service skills are essential.

SECTION 4: EDUCATION REQUIREMENTS

• Bachelor’s degree or local equivalent preferred, or will have relevant experience for the position

Benefits of Working in ICON

Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, life assurance and staff recognition schemes. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

What’s Next

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.