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About the role ICON and you Application Process Day in the life Who we are

Application Srvcs Analyst - I

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About the role

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Senior Business Applications Analyst:
 
Location: Chennai, India
 
Summary
Responsible for maintaining production application environments. Additional responsibilities include maintaining applications in the development and test environments for pre-release testing. Perform application administration monitoring services, reviewing system and application logs. Provide technical support including maintenance of installed applications software; implementing, configuring, and testing new product versions with end users; Interact with business users to troubleshoot           installation and implementation issues; Maintain proper system documentation and regularly review and maintain the ICON IT knowledge database to improve overall customer experience.
 
Job functions
•          Recognise , exemplify and adhere to ICON's values which centre around our commitment to People, Clients and Performance
 
•          Perform critical Application Administration activities including the following
•          Assist in the support of Applications in use within ICON.
•          Must be able to complete individually assigned tickets within defined SLA
•          Set up User accounts and User permissions on applications
•          Maintenance of support documentation and files according to departmental policy
•          Assist in the upgrades/implementation projects.
•          Support of Applications within ICON and to meet SLA.
•          Provide Assistance to Business Application Analysts
•          Contact Application Support Vendor when required.
•          Ensure that all activities that apply to Application adhere to GCP regulatory and company SOP's.
Responsible for pro-actively looking at ways to reduce number of
support calls.
•          * Assist in the planning, development, validation of upgrade/implementation projects.
•          Responsible for liaisons with ICON staff on support related activities.
•          Define, write and modify WPs related to support activities.
•          Define Support Requirements and identify critical failure points for new applications. 
•          Ensure new developments interface successfully with existing business systems.
•          Other duties as assigned
 
 
Knowledge requirements
•          To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .
•          Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential.
•          The qualified individual should have a strong technical l knowledge of computer hardware, desktop and database applications and must be able to work independently or as a team member for our organization .
•          A minimum of 5 years in an application support or other computer support services.
•          Ability to manage support for 6 -8 applications
•          A working knowledge of the system development life cycle and general application support standards
•          Bachelor’s Degree in Information Systems, Compute r Science or a related area . 
 
Benefits of Working in ICON
ICON enjoys a strong reputation for quality and is focused on staff development.  We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career.  We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart.   Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   
 
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.
 
 
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