Business Information Manager

Business Information Manager

Location: U.S./UK/Ireland

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Role:

As the Business Information Manager, you will benefit from exposure throughout ICONs commercial and operations infrastructure, working with individuals in Project Management, Finance, Marketing, Proposals, Business Development and also the ICON Executive teams. You will hold a dual responsibility:

1. Line management, including: workload allocation, addressing training requirements, QC of RFI documentation produced, maintaining oversight of and ensuring adherence to timescales and reporting activity.

2. In addition to line management, you will also take responsibility for direct RFI response

Job Functions/Responsibilities:

· Support Business Development in the winning of new business for ICON

· Manage a team of Business Information Associates

· Deliver high quality client-focused responses to Requests for Information (RFI) for new business and partnership opportunities within given timeframe according to the defined RFI process

· Evaluate and understand client requirements for incoming RFIs and assign them to appropriate Business Information Associates within specified timeframes

· Manage and oversee the preparation, review and submission of RFIs for new business opportunities within given timeframe

· Manage and lead Business Information Associates throughout the RFI generation process including attending the RFI kick off, strategy and other opportunity specific meetings as required

· Provide oversight and input on strategic and preferred provider opportunities, as needed.

· Ensure that the appropriate personnel including Senior Management, Operations and Sales are involved as required throughout the RFI generation process

· Consistently meet RFI submission timelines and adhere to Business Development SOPs and Working Procedures

· Ensure Senior Management are apprised of the status of proposal preparation and elevate any issues or concerns

· Recruit, train and mentor Business Information Associates as appropriate and as designated by the Senior Manager, Business Information. Develop a training plan for each Business Information Associate as required

· Ensure quality, accuracy and consistency of ICON information used for business development and marketing purposes.

· Liaise with ICON department heads to update service capabilities on a regular basis.

· Assist with maintenance of content library including obtaining updates from Operations Managers to assure database is current.

· Proactively assist sales team with innovative material to assist in the pre-RFP selling process.

· Evaluate Business Information Associates for ongoing performance reviews.

· Assist the Senior Manager, Business Information to develop and improve training and educational materials for Business Information Associates and other departments

· Provide back-up to the Senior Manager, Business Information as required

· Contribute to the development of processes and tools to improve the accuracy and quality of RFIs

· Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties

· Review of RFI responses to ensure the highest level of quality and accuracy before being sent to the client.

· Recognize, exemplify, and adhere to ICON's values which center around our commitment to People, Clients, and Performance

What you will need:

· Bachelor's degree or equivalent

· Prior experience in pharmaceutical / CRO industry or equivalent

· Prior staff management experience is highly desirable

· Prior experience in Proposal or RFI response development or outsourcing

· Demonstrable experience in producing high quality and detailed written documents.

· A commercial aptitude, with the ability to understand what sponsors (clients) use to make buying decisions and include these in a written format within our RFI documentation.

· Excellent communication and organizational skills with an ability to plan, multi task and prioritize

· Must be a self-starter, pro-active and professional with an ability to function in a high-paced, dynamic environment.

· Must be able to work independently, be highly motivated and a strong team player

· The ability to work under pressure to tight deadlines whilst maintaining accuracy and attention to detail.

· Effective decision making and problem-solving skills with a sound ability to exercise good judgment under pressure and be resourceful when dealing with challenging situations

· Ability to collaborate effectively between multiple internal stakeholders including subject matter experts and Business Development to ensure consistent, clear, compelling and fact-based responses to RFIs.

· Ability to evaluate RFIs and identify critical issues and questions

· Fluency in English and excellent written English skills are essential

· Excellent working knowledge of Microsoft Excel, Microsoft Word and Microsoft Outlook.

· Due to the nature of this position it may be required for the employee to travel.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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