JUMP TO CONTENT

Business Process Assistant

JR073510

About the role

This vacancy has now expired. Please click here to view live vacancies.

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Are you an experienced Business Process Assistant with experience in home health? Are you passionate about playing a key role in driving innovative solutions within home health for clinical research studies?

Essential Duties and Responsibilities:

  • Collaboration with the key stakeholders on the study development and contracting processes
  • Development of sponsor protocol specific study materials
  • Development of study specific logistics
  • Relationship management with the sponsor, CRO, laboratory, pharmacy, vendors, partners and other internal and external personnel
  • Represent Symphony effectively and professionally in project calls, webinars, teleconferences and meetings
  • Excellent judgment and decision-making ability
  • Outstanding communication skills (written and verbal)
  • Able to work independently or as an effective member of a team
  • Capable of earning the professional respect of all stakeholders related to a study
  • Understands and demonstrates compliance with ICH/GCP, HIPAA, IATA, Symphony SOP's and PG's and other regulations as appropriate
  • Applies project management abilities to daily activities

Qualifications:

  • HS Diploma/GED required, Bachelor's Degree strongly preferred
  • Medical Terminology highly preferred
  • Must have advanced knowledge of MS Word & MS Excel

As part of the ICON family now, Symphony is the global leader in home health clinical trials making it convenient for patients to participate in clinical research by taking study visits to where they live, work, study or play!


Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

What's Next?

Following your application, one of our dedicated recruiters will contact you and if successful, we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

To read more about Symphony, an ICONPLC company, click here

List #1

Day in the life

Two medics at ICON clinical research clinic
The Strategic Role of Site Selection and Activation in Clinical Trials

Teaser label

Industry

Content type

Blogs

Publish date

07/07/2025

Summary

Precision at the Outset: The Strategic Role of Site Selection and Activation in Clinical Trials The success of any clinical trial begins well before the first patient is enrolled. Behind every sit

Teaser label

Explore the critical role of site selection and activation in clinical trials.

Read more
3 x Digital padlocks
The Role of Cybersecurity in Clinical Data Management

Teaser label

Industry

Content type

Blogs

Publish date

07/04/2025

Summary

Cybersecurity in Clinical Data Management In clinical research, data is both a vital asset and a significant responsibility. As trials become increasingly digitised and decentralised, the protectio

Teaser label

Learn about the critical role cybersecurity plays in an increasingly digital research environment.

Read more
Stethoscope on paper
Specialisations in Clinical Research: Finding Your Niche

Teaser label

Industry

Content type

Blogs

Publish date

07/03/2025

Summary

Finding the Specialisation for You Clinical research is a dynamic, multidisciplinary field that brings together scientific innovation, operational rigour and patient-centric thinking. While many

Teaser label

Explore the diverse specialisations in clinical research, from clinical operations to data management, regulatory affairs, and beyond.

Read more
View all

Similar jobs at ICON

Clinical Research Associate

Salary

Location

Philippines

Department

Clinical Trial Management

Location

Philippines

Remote Working

Office Based

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

As a Sr. Clinical Research Associate, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be partnering with a wel

Reference

2025-120513

Expiry date

01/01/0001

Sitti Lim

Author

Sitti Lim
Sitti Lim

Author

Sitti Lim
Read more Shortlist Save this role
Clinical Trial Manager

Salary

Location

Malaysia

Department

Clinical Trial Management

Location

Malaysia

Remote Working

Home-Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

As a Local Trial Manager, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. Within this program you will thrive within a

Reference

2025-120397

Expiry date

01/01/0001

Sitti Lim

Author

Sitti Lim
Sitti Lim

Author

Sitti Lim
Read more Shortlist Save this role
Clinical Research Associate

Salary

Location

Philippines

Department

Clinical Trial Management

Location

Philippines

Remote Working

Office Based

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

As a Clinical Research Associate, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be partnering with a well-kn

Reference

2025-120500

Expiry date

01/01/0001

Sitti Lim

Author

Sitti Lim
Sitti Lim

Author

Sitti Lim
Read more Shortlist Save this role
CRA II

Salary

Location

Malaysia

Department

Clinical Monitoring

Location

Malaysia

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

As a Clinical Research Associate, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be partnering with a well-kn

Reference

2025-120245

Expiry date

01/01/0001

Sitti Lim

Author

Sitti Lim
Sitti Lim

Author

Sitti Lim
Read more Shortlist Save this role
Senior Learning & Development Coordinator

Salary

Location

Mexico, Mexico City

Department

Full Service - Corporate Support

Location

Mexico City

Chennai

Remote Working

Office Based

Business Area

ICON Full Service & Corporate Support

Job Categories

Human Resources

Job Type

Permanent

Description

About the position:This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology a

Reference

JR131137

Expiry date

01/01/0001

Moushami Roy

Author

Moushami Roy
Read more Shortlist Save this role
Clinical Research Associate

Salary

Location

Malaysia

Department

Clinical Monitoring

Location

Malaysia

Remote Working

Home-Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

As a Clinical Research Associate, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be partnering with a well-kn

Reference

2025-119099

Expiry date

01/01/0001

Sitti Lim

Author

Sitti Lim
Sitti Lim

Author

Sitti Lim
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above