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Business Process Assistant

Reference: JR073510
This vacancy has now expired.

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Are you an experienced Business Process Assistant with experience in home health? Are you passionate about playing a key role in driving innovative solutions within home health for clinical research studies?

Essential Duties and Responsibilities:

  • Collaboration with the key stakeholders on the study development and contracting processes
  • Development of sponsor protocol specific study materials
  • Development of study specific logistics
  • Relationship management with the sponsor, CRO, laboratory, pharmacy, vendors, partners and other internal and external personnel
  • Represent Symphony effectively and professionally in project calls, webinars, teleconferences and meetings
  • Excellent judgment and decision-making ability
  • Outstanding communication skills (written and verbal)
  • Able to work independently or as an effective member of a team
  • Capable of earning the professional respect of all stakeholders related to a study
  • Understands and demonstrates compliance with ICH/GCP, HIPAA, IATA, Symphony SOP's and PG's and other regulations as appropriate
  • Applies project management abilities to daily activities


  • HS Diploma/GED required, Bachelor's Degree strongly preferred
  • Medical Terminology highly preferred
  • Must have advanced knowledge of MS Word & MS Excel

As part of the ICON family now, Symphony is the global leader in home health clinical trials making it convenient for patients to participate in clinical research by taking study visits to where they live, work, study or play!

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

What's Next?

Following your application, one of our dedicated recruiters will contact you and if successful, we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

To read more about Symphony, an ICONPLC company, click here


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