Business Process Assistant
About the role
This vacancy has now expired. Please click here to view live vacancies.
At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.
Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.
Are you an experienced Business Process Assistant with experience in home health? Are you passionate about playing a key role in driving innovative solutions within home health for clinical research studies?
Essential Duties and Responsibilities:
- Collaboration with the key stakeholders on the study development and contracting processes
- Development of sponsor protocol specific study materials
- Development of study specific logistics
- Relationship management with the sponsor, CRO, laboratory, pharmacy, vendors, partners and other internal and external personnel
- Represent Symphony effectively and professionally in project calls, webinars, teleconferences and meetings
- Excellent judgment and decision-making ability
- Outstanding communication skills (written and verbal)
- Able to work independently or as an effective member of a team
- Capable of earning the professional respect of all stakeholders related to a study
- Understands and demonstrates compliance with ICH/GCP, HIPAA, IATA, Symphony SOP's and PG's and other regulations as appropriate
- Applies project management abilities to daily activities
Qualifications:
- HS Diploma/GED required, Bachelor's Degree strongly preferred
- Medical Terminology highly preferred
- Must have advanced knowledge of MS Word & MS Excel
As part of the ICON family now, Symphony is the global leader in home health clinical trials making it convenient for patients to participate in clinical research by taking study visits to where they live, work, study or play!
Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
What's Next?
Following your application, one of our dedicated recruiters will contact you and if successful, we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.
To read more about Symphony, an ICONPLC company, click here
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. Learn more about Our Culture at ICON
Day in the life
Teaser label
IndustryContent type
BlogsPublish date
04/03/2026
Summary
Understanding Central Monitoring vs On Site Monitoring Monitoring is a core component of clinical trial oversight. It ensures that studies are conducted in line with the protocol, that data is re
Teaser label
Our PeopleContent type
BlogsPublish date
03/26/2026
Summary
Why Francis returned to ICON: building a long-term career in clinical research Francis Kayamba is a Clinical Research Associate based in Johannesburg, South Africa. He first joined ICON in February
Teaser label
Our PeopleContent type
BlogsPublish date
03/24/2026
Summary
Career paths are rarely straightforward, especially in the fast moving world of clinical research. For many professionals, gaining experience across organisations can provide valuable perspectiv
Similar jobs at ICON
Salary
Location
India, Chennai
Location
Chennai
Remote Working
Hybrid
Business Area
ICON Full Service & Corporate Support
Job Categories
Accounting & Finance
Job Type
Permanent
Description
Accounts Receivable Associate (Billing)Location : ChennaiWe are currently seeking an Accounts Receivable Associate (Billing) to join our diverse and dynamic team. The Accounts Receivable Associate wil
Reference
JR148256
Expiry date
01/01/0001
Author
Shrayashi GhoshAuthor
Shrayashi GhoshSalary
Location
India, Bangalore
Location
Bangalore
Chennai
Bengaluru
Remote Working
Hybrid
Business Area
ICON Full Service & Corporate Support
Job Categories
Study Start Up
Job Type
Permanent
Description
We are currently seeking a Site Specialist I to join our dynamic team.As a Site Specialist II, you will be responsible for supporting site activation activities, vendor coordination, and documentation
Reference
JR146884
Expiry date
01/01/0001
Author
Nandhini SelvakumarAuthor
Nandhini SelvakumarSalary
Location
India, Bangalore
Department
Full Service - Corporate Support
Location
Bangalore
Bengaluru
Remote Working
Remote or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Corporate Support
Job Type
Permanent
Description
We are currently seeking a Contract Analyst I to join our diverse and dynamic team. As a Contract Analyst I at ICON, you will play a pivotal role in preparing, verifying, and carrying out invoicing vi
Reference
JR147473
Expiry date
01/01/0001
Author
Puja JaiswalAuthor
Puja JaiswalSalary
Location
India, Chennai
Department
Full Service - Corporate Support
Location
Chennai
Remote Working
Hybrid
Business Area
ICON Full Service & Corporate Support
Job Categories
Accounting & Finance
Job Type
Permanent
Description
We are currently seeking a Senior Investigator Payment Coordinator to join our diverse and dynamic team. As a Senior Investigator Payment Coordinator at ICON, you will play a critical role in overseei
Reference
JR147483
Expiry date
01/01/0001
Author
Puja JaiswalAuthor
Puja JaiswalSalary
Location
Korea, Seoul
Location
Seoul
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
We are currently seeking a Clinical Research Associate to join our diverse and dynamic team at ICON Plc. As a key member of our research department, you will be responsible for overseeing and coordina
Reference
JR146256
Expiry date
01/01/0001
Author
Sonia OhAuthor
Sonia OhSalary
Location
Chile, Santiago
Department
Drug Safety & Pharmacovigilence
Location
Santiago
Remote Working
Hybrid
Business Area
ICON Full Service & Corporate Support
Job Categories
Import & Export
Job Type
Permanent
Description
Import Export Specialist -Hybrid - Santiago Chile ( 3 days office + 2 days home).We are currently seeking an Import Export Specialist to join our diverse and dynamic team. As an Import Export Speciali
Reference
JR143832
Expiry date
01/01/0001
Author
Daniela GuerreroAuthor
Daniela Guerrero