Business System Adoption Specialist

Business System Adoption Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

OBJECTIVES/PURPOSE

• Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership

• Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials

• Support clinical systems BSO and change management functions by contributing to process development, training, and change management.

ACCOUNTABILITIES

• Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities

• Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications

• Support system readiness analyses for the enablement of new capabilities.

• Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities

• Collaborate with system owners and stakeholders to resolve issues promptly and accurately.

• Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption

• Responsible to supporting the education and awareness of available support resources for the end users

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Bachelor’s Degree or international equivalent preferred, advanced degree preferred

• 4+ years of experience in business analysis, stakeholder engagement, change management

• 3+ years of experience in the life sciences preferred, with experience in clinical trial management/operations preferred

• Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus.

• Experience in training, teaching, presenting with strong communication skills.

• Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results

• Ability to navigate complex challenges with a solution-oriented mindset

• Experience with communication and presentation to cross-functional audiences

• Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply