Client Relations Manager (Central Laboratory)

Client Relationship Manager

• Working with key clients you will understand existing and projected requirements in order to plan internal resource needs, enhance and re-direct services as needed.
• Represent the Central Lab at regular client meetings where you will discuss each project and provide progress updates and receive feedback.
• Review client metrics, including assisting in metric collection as needed; investigate and troubleshoot quality issues.
• Drive special projects surrounding Scientific or Operations Updates that require change management, client communication, and/or process updates.
• Actively provide client training to enhance the relationship with the Central Lab.
• Partnering with Management and Business Development to ensure that client issues are communicated and raised appropriately.
• Delivers high quality standards and strives for excellence; Acts in a can-do, flexible and responsive manner to customer needs; Communicates with clarity of purposes, setting clear direction.
• Operates independently with a willingness to make decisions; Projects credibility and makes a professional and positive impression on others; Acts as a coach and mentor and shares expertise.
• Performs additional relevant responsibilities as requested by management.

• At least five years clinical lab, project management or related experience.
• You will be dedicated to building lasting relationships amongst cross-functional teams.
• Excellent oral and written communication skills.
• Strong presentation skills.
• Possess the ability to work independently with a high degree of quality.
• You will be self-motivated with an outgoing personality and work well in a team setting.
• Consistent track record in delivering focused customer service and client satisfaction.
• Proven ability to actively lead a broad variety of clinical studies.
• Experience in managing projects and/or client relationship management.
• Knowledge and familiarity with the clinical trials industry.
• Ability to remain composed and even-keeled in stressful situations, performing effectively in spite of shifting priorities, workload and external pressures.