Client Services Assistant

Responsible for managing the end-to-end contract paperwork process. Responsible for contract process quality control and sending executed contracts and amendments as appropriate to third parties. Perform data entry and pull reports from tracking database(s). Contact third parties to follow-up on contract and amendment execution. File and update on-site paper files, as needed.

What you will be doing:

Services rendered will adhere to applicable Johnson & Johnson SOPs, WIs, policies, local regulatory requirements, etc.

• Review, administratively finalize (headers/footers/file name consistency) watermark and protect contracts and amendments.
• Print, assemble, and track contracts, amendments, mass mail and other relevant documents.
• Manage site mailings and other correspondence to sites as assigned.
• Secure appropriate signatures of contract documents via departmental processes.
• Update and maintain tracking databases with necessary relevant contract information.
• Run reports to find contracts and amendments still outstanding and then follow-up with them for signature.
• Run reports and monitor databases for data integrity and quality.
• Organize, store, archive, and retrieve files for contracts, payment documentation and other relevant documents.
• Maintain electronic repository of contracts and related documents.
• Archive documents to third party repository.
• Assist in data gathering and analysis.
• Recognize processes improvements and communicate as appropriate.
• Comply with requests from QA and auditors under guidance of analyst/manager.
• Mentor and train new contract coordinators.
• Metrics/KPIs governing these services are outlined in the QOP document.
• Primary interfaces: Interface with internal Business Partners (CCS, TA, MAF, MAO, GCDO, JRP, HCC, Risk Management, Legal, etc.) outside parties such as Clinical Investigator Sites, Commercial Suppliers and Clinical Research Organizations (when applicable).

You are:

• Associate/Bachelor’s degree, or equivalent, in appropriate scientific or business disciplines.
• 1-5 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research.
• Working knowledge of the clinical development process.
• Contract management experience.
• Exceptional organizational skills.
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• Excellent communication skills (both oral and written).
• Ability to work effectively in cross functional teams.
• Working knowledge of PCs (MS Office suite at a minimum).
• Must  demonstrate  innovative spirit,  have  strong interpersonal  skills,  and  ability  to  accomplish substantial tasks with minimal supervision.
• Fluency in English.
• Good written and oral communication skills as appropriate.
• Previous experience working in virtual teams.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.