Client Services Associate II

To support efforts to maintain and expand upon client relationships for the assigned PCS service area(s) through costing and proposal development, single service project planning, pipeline tracking and management and client communication management.

• Interface regularly with customers, recieve and routing requests, and faciliating discussions with operations and/or scientific personell as needed.
• LS: Develop project plans and budgets, handle all communication and translation deliveries.
• Support client focused proposals, budgets and client grids
• Adhere to the relevant PCS proposal process
• Chair kick-off and resource meetings and coordinate the participation of appropriate personnel in the proposal development process, as needed.
• Set-up and participate in project strategy meetings for key/ non-key opportunities
• Liaise with the appropriate personnel including sales, science, and operations throughout the proposal development process
• Prepare costs for proposals using costing tools
• Submit final proposal, on time, to client
• Coordinate and participate in negotiations and discussions with clients as required
• Support other Client Services and BD staff in multi-service bid defenses.
• Coordinate and prepare budgets and specifications for contracts for new business awards (where appropriate)
• Clarify  complex contract  specifications  with  the  Manager,  CCS, Project  Manager; and/or Account Manager/Executive (where applicable)
• Solicit input and review of proposals, budgets and contracts (where applicable) from the relevant operational departments
• Develop and maintain filing and tracking tools in accordance with accepted practices
• Comply with ICON administrative, training and human resources policies
• Assist  with  continuous  departmental  process  improvements  and  participate  in special  projects periodically assigned, in addition to day-to-day duties
• Ability and willingness to travel at least 10% of the time (international and domestic: fly and drive)