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- Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.
- Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.
- Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
- Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details.
- Order supplies/kits for sites as per Sponsor, CRA, or site request.
- Any other relevant task assigned by management.
- You will have a minimum of 1 to 2 years of customer service experience within a clinical environment and hold a Bachelor’s Degree in a Science related field.
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Who we are
Salary
Location
United States
Department
Clinical Monitoring
Location
United States
Remote Working
Remote
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2024-109974
Expiry date
01/01/0001
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Salary
Location
US, New York, NY, Farmingdale
Department
Full Service - Development & Commercialisation Solutions
Location
Farmingdale
Remote Working
Office Based
Job Categories
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Job Type
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Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR118524
Expiry date
01/01/0001
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US, New York, NY, Farmingdale
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Expiry date
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Department
Full Service - Development & Commercialisation Solutions
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Remote Working
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