Clinical Operations Manager, Beijing (insourcing business - DOCS)

• Complete DOCS induction and orientation for newly employed CPCs.
• Ensure client-specific induction and orientation is planned, communicated and completed.
• Monitor performance and conduct annual appraisal for each CPC, as applicable.
• Build a positive relationship between DOCS, the CPC and the client to ensure retention.
• Conduct accompanied site visits
• Ensure timely identification and resolution and escalation of issues.

• Establish routine teleconference and meeting schedule with client contact(s) to effectively manage client relationship.
• Obtain regular client feedback to ensure CPCs are meeting performance expectations and PDPs are aligned with client goals.
• Agree Key Performance Indicators with client and periodically review results.
• Collaborate with client to forecast resource requirements.
• Ensure DOCS understands current client procedures and expectations.
• Dedicatedly plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments.

• Bachelor’s Degree or local equivalent, in life sciences, medicine or related discipline.
• Minimum of six (6) years of relevant industry experience.
• Previous experience in clinical project management or/and line management is helpful.
• Proven ability to identify, analyze and tackle problems.
• Excellent interpersonal, organizational and management skills.
• Excellent verbal and written communication skills in English and local language.
• Strong computer skills.
• Ability to operate in a multi-cultural environment.

Benefits of Working in ICON