Clinical Operations Manager

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

• As a manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.

• Ensure appropriate issue escalation of findings related to the quality of performance of monitoring or site management activities.

• Provide feedback on the development and implementation of formal CRA training tools and presentations.

• Implement agreed corrective actions and/or further training as required.

• * Conduct timely CRA performance reviews and appraisals by acquiring feedback on CRA performance from Project Managers and others as required. Ensure that clear goals and objectives are set.

• Make recommendations for CRA promotions.

• Conduct regular CRA group meetings to provide timely and relevant updates.

• Assist with continuous review of current processes and implementation of agreed process improvements in collaboration with other departments.

• Interview, evaluate and select new CRA hires.

• Ensure induction and orientation for newly hired CRAs occurs.

• Ensure CRAs are meeting performance objectives and take appropriate remedial actions as required

• * Ensure that CVs for assigned CRAs are updated as required and skill set / experience is maintained in Planview.

• Participate in business development activities, as appropriate.

• * Travel (approximately 50%) domestic and/or international

• Other duties as assigned.