Clinical Operations Manager (SSU Manager), Manila / Bangkok
About the role
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- Coordination, execution, control and completion of Clinical Operations.
- Ensuring delivery and development of the Clinical Operations team against key metrics.
- Working with Leadership to develop and grow capabilities, productivity, and quality.
- Provide direction and accountability for the operational teams and their delivery at the China regional and site level.
- Provide direction and accountability for the operational teams and their delivery at the regional and site level.
- Resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group.
- Conduct regular 1:1 discussions with direct reports and lead team meetings at regional and manager team level.
- Assist with training for CRA Managers and Associates as required.
- Contact for region in regard to operational questions and escalations.
- Work with Director/Senior Director and/or VP Clinical Operations to communicate all critical issues, business growth opportunities, developing key relationships as well as providing input regarding budgeting discussions to drive productivity and quality within the region.
- Drive overall delivery at site and regional level, through your operational team to drive execution of service, client satisfaction, quality and efficiencies.
- Represent Clinical Operations at Sponsor and internal audits.
- Bachelor’s degree
- Minimum 6 years Clinical Research experience that includes a minimum 4 years relevant experience as a Senior CRA or Principal CRA (in a Lead CRA role), or at least 2 years as a Project Manager, CRA Manager or equivalent job role
- Excellent management skills, developed with a collaborative approach to driving performance and success in a global environment
- Direct experience managing Clinical Research Associates is
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