ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
Firecrest Clinical is part of the ICON plc Group and produces highly visual and engaging products for the Clinical Trial Industry. Firecrest products help improve Site performance by delivering innovative and effective training to sites while complying with Industry Standards. As an organisation responsible for the development of clinical training for medical staff, the Content and Functional Reviewer role is critical to the delivery of accurate and high quality training products to our clients.
The Role:
This position is office-based three days/ week from Johannesburg/ Sofia or Warsaw
The Content and Functional Reviewer (CFR) will have responsibility for identifying, monitoring, and reporting quality issues on our product and process. This is a great opportunity for individuals who have a passion for quality, enjoy fast-paced environments and are solution orientated.
The CFR will have a high proficiency in English and strong attention to detail is essential. The CFR will be competent to work on their own but also as a team member with other professionals. The CFR will be required to complete projects within specified timelines and report on product and process issues on an ongoing basis. In doing so they will be focused on continuous improvement helping to identify innovative and effective approaches to product and process improvement within Firecrest.
As part of a project team, assume responsibility for conducting editorial and functional reviews of Firecrest created content against defined content standards and checklists.
Assist the project team with providing the client with a positive experience through the development of training components and support tools.
Take responsibility for informing project manager of all quality issues regarding client deliverables, and following through to resolution.
Ensure projects have been conducted according to quality processes through compliance monitoring and reporting.
Actively participate in lessons learned and quality improvement initiatives.
Actively contribute to teamwork by being demanding of both self and team.
Assume individual responsibility for own deliverables and deadlines. Assume collective responsibility for successful on-time completion and quality of projects
Collaborate with teams to develop learning solutions for a global audience.
Aim to ensure business objectives are met by ensuring defined CFR goals and target metrics are achieved
Motivate and encourage fellow team members, providing necessary support
Embrace and contribute to process improvement, product enhancement, and content standards, with a focus on streamlining processes and meeting client needs, through removal of waste, addition of value, and improvements to development tool set.
Recognize, exemplify and adhere to ICON’s values which centre around our commitment to people, clients and performance.
Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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