Digital Health Central Services Manager

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Drive forward all Digital Health (eCOA/ePRO) Operations-related activities, supporting study teams assess and recommending new and emerging technologies that can help optimize operational efficiency within the CoE. Provide consultation of supplier assessment and recommend supplier and technology alternatives to study teams, as well as suppliers' specification development and set-up activities throughout trial's lifecycle. Provide technical expertise to cross-functional study team on changes of scope, assessment of risk, and oversight of system's requirements/updates. Maintain an awareness of industry benchmarks and evaluate innovative new technologies to ensure Connected Health Solutions & Operations (CHS&O) processes are at the ‘best practice’ level of performance

What you will be doing:

• Lead all Digital Health Operations-related activities, serving as the main point of contact to cross-functional study teams
• Assess and recommend new and emerging technologies that can help optimize operational efficiency within the CoE
• Lead finalization of supplier assessment and recommend supplier and technology alternatives to study teams
• Oversee suppliers' specification development and set-up activities throughout trial's lifecycle
• Provide technical expertise to cross-functional study team on changes of scope, assessment of risk, and oversight of system's requirements / updates
• Liaise between the study team and Digital Health technology suppliers, in preparing for inspections
• Track key performance indicators (KPIs) and metrics for supplier-provided services
• Lead follow up meetings after the completion of study start-up activities
• Lead the resolution of issues escalated by study teams
• Proactively assist the study team's close-out/deactivation of the technology system
• Support training, mentoring, and on-boarding of current and future staff

You are:

• Bachelor’s degree (University degree) or equivalent education / relevant experience required
• At least 6 years operational experience in clinical trials with a pharmaceutical company and/or a Clinical Research Organization is required
• Demonstrable knowledge of working with various Clinical / Digital Health technologies: COA / eCOA / ePRO, Wearables (Actigraphy), Telemedicine, Patient/Site engagement, Direct-to-Patient (DtP) platforms, and Imaging / ECG
• Demonstrated knowledge of clinical development processes, global clinical operations, and strategic planning is required (if applicable for functional role)
• Familiarity with industry best practices for vendor management is required (if applicable for functional role)
• Strong project management skills and presentation skills with the ability to lead a team independently is required

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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